About the Role
This position offers an exciting opportunity to lead end-to-end IT delivery in a dynamic and complex environment. The successful candidate will ensure that business and product priorities are effectively transformed into achievable delivery commitments across multiple Agile squads and technology teams. A strong focus on collaboration, risk management, and continuous improvement will be essential to drive high-performance delivery outcomes.
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Key Accountabilities
- Own predictable end-to-end IT delivery for demands, ensuring agreed business and product priorities are translated into achievable delivery commitments across multiple Agile squads, technology teams, and partners.
- Lead integrated planning and delivery cadence, including Program Increment (PI) Planning, refinement, and reviews, ensuring squads are aligned to a unified delivery plan with clear objectives.
- Manage cross-squad and external dependencies, identifying and escalating dependencies across technology teams, Network, vendors, and other delivery functions early, with clear ownership assigned.
- Lead integrated risk and impediment management, maintaining visibility of delivery risks and addressing systemic impediments that squads cannot resolve independently.
- Drive delivery predictability, flow, and quality by utilizing PI metrics and delivery data to identify bottlenecks and continuously improve performance, avoiding comparisons using velocity or Story Points.
- Orchestrate delivery across Agile, waterfall, vendor, and external dependencies, fostering transparency and coordination to achieve integrated outcomes.
- Build strong cross-functional alignment with Product Management, Architecture, Engineering, Quality, Operations, and external partners to enable timely decisions and resolutions of delivery issues while maintaining clear accountability.
- Enable autonomous, high-performing squads in collaboration with Scrum Masters, removing systemic barriers and embedding Agile-at-Scale practices without taking control of squad execution.
- Drive continuous improvement across the delivery ecosystem, leading cross-squad Inspect & Adapt sessions, ensuring improvement actions are owned, measurable, and result in enhanced delivery outcomes.
Qualifications, Experience, Skills, and Competencies
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, Engineering, Information Systems, Telecommunications, Business Technology, or a related discipline, or equivalent relevant professional experience.
Experience:
- 12+ years of progressive experience in technology delivery, including significant leadership experience in complex, enterprise-scale product or digital delivery environments.
- Proven experience leading end-to-end delivery across multiple Agile squads, with responsibility for delivery predictability, capacity, dependencies, risks, and outcomes.
- Experience in operating within or establishing a product-led delivery model, translating product priorities and roadmaps into actionable technology commitments.
- Background in leading scaled Agile delivery, including integrated planning, Program Increment (PI) cycles, cross-squad dependency management, and continuous improvement initiatives.
- Experience in establishing or transforming delivery methodologies, coaching and upskilling teams, and enhancing autonomy and accountability.
- Proven ability to manage delivery across complex technology ecosystems with multiple platforms and shared capabilities involving internal and external dependencies.
Skills:
- Enterprise & Systems Thinking: Connects business priorities, technology dependencies, capacity, and delivery constraints across the end-to-end ecosystem, making decisions that optimize overall product delivery.
- Servant Leadership & Empowerment: Creates clarity and accountability while empowering teams to take charge of execution and removing systemic barriers for effective performance.
- Influence & Stakeholder Alignment: Builds alignment across Product, Architecture, Engineering, and Delivery, facilitating trade-offs and driving timely decisions without relying on hierarchical authority.
- Transformation & Coaching Leadership: Leads organizational change by incorporating proven product-led practices, coaching teams and leaders, and fostering sustainable delivery capabilities.
- Language Proficiency: Fluency in English is required; proficiency in Arabic is an advantage.
