About
The Merchant Partnerships team manages some of the company’s most strategic and complex merchant relationships across multiple industry verticals. Our mission is to deepen partnerships, expand existing portfolios, and drive sustainable growth by bringing together the best of the company’s capabilities, expertise, and solutions. Through a unified engagement model, the team works closely with cross-functional partners across the company to help clients achieve their strategic ambitions while accelerating the company’s growth.
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Job Description
As Director, Merchant Partnerships, you will lead and grow a portfolio of strategic client relationships, develop and execute client strategies, identify new business opportunities, and drive revenue growth through the origination and closure of complex commercial opportunities. The role requires strong leadership, strategic vision, and commercial acumen to mobilize the company’s global resources, deepen partnerships, and deliver meaningful business outcomes.
Key Responsibilities
- Own executive-level relationships with assigned clients, serving as a trusted advisor to senior client leaders.
- Develop and execute strategic account plans that accelerate growth across Consumer Payments, Commercial money movement, and Value-added services.
- Lead complex commercial engagements, strategic partnerships, and assist enterprise-wide deal negotiations across multiple markets and regions.
- Conduct financial and business analysis of strategic opportunities for the company capabilities that increases revenue for both parties through a deep understanding of the partners' business and evolving industry context, including payment strategy and solutions.
- Influence and coordinate cross-functional teams across Sales, Product, Consulting, Risk, Finance, Marketing, Legal, and Client Services to deliver client outcomes and achieve business objectives.
- Identify emerging market, competitive, regulatory, and technology trends and translate these into actionable client growth opportunities.
- Lead executive business reviews, strategic planning discussions, and governance forums with internal and external stakeholders.
Work Conditions
The company requires at least 3 days in office; expectations of these days will be confirmed by your Hiring Manager.
Qualifications
- Bachelor’s degree in engineering, economics, finance or a related field and an MBA from a top business school.
- Proven success managing strategic client relationships and delivering revenue growth within multinational financial institutions.
- 10+ years of experience within Consumer Banking leading large credit card businesses with experience in product and portfolio.
- Preference for a candidate with a strong understanding of Co-brand business development and/or program management best practices along with implications for issuers, networks, and merchants. Co-brand issuing experience, Cards/Co-brand portfolio P&L expertise, with an analytics orientation, preferably across a variety of markets and relevant industries such as airline, retail, and e-commerce.
- Demonstrated ability to originate, structure, negotiate, and execute large-scale strategic and commercial agreements.
- Exceptional executive presence, communication, and stakeholder management skills, with the ability to influence senior decision-makers.
- Experience leading cross-functional initiatives within highly matrixed global organizations.
