Director of Business Operations, Amazon Payment Services

In this leadership role, you will lead business operations for the company Payment Services based in the UAE, managing strategic partnerships with payment schemes, banks, and technology providers.

Key Responsibilities

• Own and manage end-to-end relationships with payment schemes (Visa, Mastercard, etc.), acquiring banks, and third-party technology providers across the region.
• Oversee a round-the-clock merchant incident management support team, ensuring rapid detection, triage, communication, and resolution of payment service disruptions.
• Design and execute strategic programs that improve operational efficiency, merchant experience, and regional expansion readiness.

Requirements

• Strong experience in managing vendor onboarding and performance frameworks.
• Proven track record in incident management and operational excellence.
• Ability to lead cross-functional initiatives to deliver measurable business outcomes.