Director of Business Solutions

The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the company industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.

Key Responsibilities

• Lead the scoping, planning, and execution of client-specific customization projects.
• Collaborate with clients to understand requirements and translate them into actionable solutions.
• Partner with product, technology, and operations teams to ensure timely and successful delivery.
• Develop frameworks for scalable customization processes while maintaining client flexibility.
• Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
• Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.
• Track and report on project performance, ROI, and client satisfaction.
• Build and maintain strong client relationships to foster repeat business and upsell opportunities.

Requirements

• 8–10 years of experience in business solutions, project management, or solution delivery.
• Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
• Proven ability to translate business needs into technical and operational solutions.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong project management skills (PMP, Agile, or similar certification is a plus).

Location
Riyadh, Saudi Arabia