Director of IT Operations

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, on a mission to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide, with our headquarters in Berlin, Germany.

We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, critical to ensuring seamless IT operations that support our fast-growing business.

Key Responsibilities:

• Leadership & Team Management: Lead and mentor a team of 10+ IT professionals, ensuring alignment with HungerStation’s objectives and fostering a culture of continuous improvement.
• Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance.
• Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
• Security & Access Management: Implement and manage IT security policies, access control, and compliance with industry standards.
• Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and improvement of customer experience.
• Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
• Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
• 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
• Proven expertise in managing IT operations across multiple locations and departments.
• Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
• Experience with call center solutions and cloud-based infrastructure is a plus.
• Excellent leadership, communication, and problem-solving skills.
• Strong organizational and project management abilities.

Additional Information:

• Visa & relocation support globally for permanent employees.
• Opportunities to exchange ideas and meet colleagues from different teams within Delivery Hero.
• Personal educational budget for conferences and external training.
• Access to learning platforms and in-house training.
• Opportunities for personal development, including training, workshops, and free language lessons.