We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.
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Key Responsibilities:
- Leadership & Team Management: Lead and mentor a team of 10+ IT professionals across helpdesk, infrastructure, and security functions. Foster a culture of continuous improvement aligned with HungerStation’s objectives.
- Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations.
- Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain Service Level Agreements (SLAs) with a focus on operational excellence.
- Security & Access Management: Implement and manage IT security policies and access controls, ensuring compliance with industry standards and collaborating with the security team for incident response.
- Call Center Solutions: Oversee call center technologies to ensure seamless integration with business operations and continuous improvement of customer experience.
- Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
- Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.
What You Need to Be Successful:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
- 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
- Proven expertise in managing IT operations across multiple locations and departments.
- Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
- Experience with call center solutions and cloud-based infrastructure is a plus.
- Excellent leadership, communication, and problem-solving skills.
- Strong organizational and project management abilities.
- Language Requirements: Arabic fluency is required.
About HungerStation:
Hungerstation is the first Saudi food delivery app in the region, established in 2012. It offers the largest selection of restaurants and supermarkets in KSA, reaching over 35,000 options. As part of the Delivery Hero Group, we are committed to customer satisfaction, partner loyalty, and rider wellbeing, continuously aiming for the highest service levels.
What’s in it for You:
- Visa & relocation support globally to our permanent employees.
- Opportunities to exchange ideas and meet 2000+ colleagues from various teams within Delivery Hero.
- Personal educational budget for conferences and external training.
- Access to various in-house training and our learning platform.
- A supportive environment for learning, growing, and taking ownership of your work, with training, workshops, and projects that interest and challenge you.
