We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.
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Location
Riyadh, Riyadh Province, Saudi Arabia
Key Responsibilities
- Leadership & Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with the company's objectives and foster a culture of continuous improvement.
- Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
- Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
- Security & Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
- Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
- Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
- Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
- 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
- Proven expertise in managing IT operations across multiple locations and departments.
- Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
- Experience with call center solutions and cloud-based infrastructure is a plus.
- Excellent leadership, communication, and problem-solving skills.
- Strong organizational and project management abilities.
