Director of IT Operations

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, with a mission to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide and are headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This senior leadership role is critical to ensuring seamless IT operations that support our fast-growing business.

Key Responsibilities:

• Leadership & Team Management: Lead and mentor a team of 10+ IT professionals across helpdesk, infrastructure, and security functions, ensuring alignment with HungerStation’s objectives and fostering a culture of continuous improvement.

• Infrastructure & IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.

• Helpdesk & Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests while maintaining SLAs with a focus on operational excellence.

• Security & Access Management: Implement and manage IT security policies, access control, and compliance with industry standards, collaborating with the security team to ensure system protection and incident response.

• Call Center Solutions: Oversee call center technologies to ensure seamless integration with business operations and continuous improvement of customer experience.

• Vendor & Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.

• Budgeting & Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
• 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
• Proven expertise in managing IT operations across multiple locations and departments.
• Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
• Experience with call center solutions and cloud-based infrastructure is a plus.
• Excellent leadership, communication, and problem-solving skills.
• Strong organizational and project management abilities.
• Arabic fluency is required.

Additional Information: We offer visa and relocation support globally to our permanent employees. You will have opportunities to exchange ideas and meet colleagues from different teams, develop your skills with a personal educational budget for conferences and external training, and access various in-house training programs. We invest in your development and encourage you to take on projects that interest and challenge you.