About the Role
We are seeking a Director of Products to spearhead product strategy, cultivate product teams, and transform customer and business needs into impactful products. Collaborating closely with the VP of Product, you will connect product investments to measurable outcomes and guide teams through discovery, delivery, and continuous enhancement. Your portfolio and areas of ownership will be defined by the VP of Product based on company priorities and your individual strengths.
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What You Will Own
Product Strategy and Portfolio Direction
- Translate company priorities, customer research, and market evidence into a clear product strategy, investment choices, and measurable quarterly outcomes.
- Align roadmaps across product areas, resolve dependencies, and balance tradeoffs between new capabilities, usability, reliability, and commercial needs.
Customer Discovery and Product Judgment
- Build a thorough understanding of customer problems through research, product data, market insights, and direct customer conversations. Help teams validate opportunities before committing to solutions.
- Challenge assumptions, assess alternatives, and guide teams towards solutions that balance customer value, usability, technical feasibility, and commercial potential. Use experiments and feedback to inform decisions.
Product Outcomes and Business Performance
- Own product outcomes across your portfolio, defining success measures with your team, monitoring performance post-launch, and addressing barriers to adoption, customer satisfaction, retention, and growth.
- Build business cases for product investments and evaluate their results. Collaborate with commercial and finance teams on pricing, packaging, revenue opportunities, and cost to serve where relevant to your portfolio.
Team Leadership and Delivery
- Lead, hire, and mentor product managers; set clear expectations, enhance discovery and decision-making, and partner with Design leadership to elevate customer experience.
- Establish focused planning and review practices with Engineering, surfacing delivery risks early, and ensuring releases have clear acceptance criteria, customer readiness, and post-launch measurement.
Commercial and Customer Partnership
- Build strong feedback loops with customers, Sales, Customer Success, and Support to turn recurring needs into scalable product opportunities, clearly explaining prioritization decisions.
- Collaborate with Product Marketing on positioning, launch readiness, enablement, and adoption. Present product recommendations and trade-offs to senior leadership.
What You Bring
- 10+ years of experience in product management or related product leadership roles, including at least 3 years of experience leading product managers or product teams.
- Proven track record of owning strategy and delivery across multiple products or squads in B2B SaaS, with a solid understanding of enterprise buying, implementation, and adoption.
- A history of taking products or substantial capabilities from discovery through launch and iteration, demonstrating customer value and business impact.
- Strong product judgment across various problem areas, capable of entering unfamiliar domains, identifying key questions, and guiding teams in making informed decisions.
- Strong analytical judgment; able to define meaningful metrics, evaluate business cases and commercial trade-offs, and distinguish customer evidence from assumptions.
- Technical fluency to discuss APIs, integrations, data flows, and platform trade-offs with engineers, maintaining a customer-centric approach.
- Experience hiring and developing product talent, aligning senior stakeholders, and making difficult prioritization decisions. Proficiency in clear written and spoken English is essential.
How Success Will Be Measured
You will establish baselines, targets, and shared ownership with the VP of Product and relevant functional leaders, measuring success in the context of your portfolio and responsibilities.
- Customer value and adoption metrics including engagement, usability, customer satisfaction, and the measurable impact of the problems your products solve.
- Product quality metrics, encompassing recurring customer issues, reliability, performance, and support demand, with shared accountability across Product and Engineering.
- Business performance indicators, including retention, expansion, revenue contribution, or operating efficiency, aligned with the goals of the assigned portfolio.
- Product execution and team development, assessed through delivery predictability, release quality, evidence from discovery, and stronger ownership across the team.
