Director of Residences - Tribute Affini

About the Role
This position is responsible for implementing high standards for life-safety, loss prevention, unit owner identity, and privacy protection within luxury condominium facilities. The role focuses on managing all departments within the building while ensuring adherence to the residence's budget. The successful candidate will provide timely financial reporting to the Board and oversee strategies aimed at exceeding the expectations of brand-targeted customers and residents. Training programs related to property management will be implemented to ensure consistent quality service, with a focus on identifying and correcting building and service defects.

Candidate Profile
Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or a related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area (Management license for Condominiums, as applicable).

OR

• 4-year bachelor's degree in Business Administration, Hotel and Property Management, or a related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area (Management license for Condominiums, as applicable).

Preferred:

• Previous Association management experience.

Core Work Activities
Managing Property Operations

• Develops an operational strategy aligned with the brand’s business strategy and leads its execution.
• Reviews Owner engagement survey results to identify areas of improvement.
• Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence, and Property Management.
• Evaluates Operations Team performance and provides necessary feedback.
• Participates in space walk-throughs with Engineering and Housekeeping to maintain standards.
• Regularly tours the building to understand business needs and assess operational opportunities.
• Ensures sustainable work processes are in place to support operational strategy implementation.
• Reviews reports and financial statements to ensure performance against the budget.
• Communicates departmental goals clearly to produce desired results.
• Identifies and corrects building and service defects to enhance value.
• Maintains comprehensive inventory of unit owners’ information and other relevant details.
• Complies with all hotel and residence policies and procedures.

Leading Operations Teams

• Ensures fair treatment of associates and officially recognizes contributions.
• Fosters commitment to service excellence and participates in daily staff meetings.
• Develops decisions to keep property moving towards its goals.
• Implements training programs reinforcing quality service in property management.

Managing Relationships with Property Stakeholders

• Attends owner and Board meetings, providing monthly reports.
• Builds strong relationships with owners and their Boards to maintain a successful community.
• Promotes collaboration through effective education, communication, and innovation.

Managing Profitability

• Works with direct reports to identify and address areas of financial concern.
• Prepares and operates within the constraints of the annual budget.
• Identifies key business success drivers and focuses on achieving results.
• Develops strategies that exceed the needs and expectations of resident owners and contribute to ROI.
• Provides timely financial performance reporting to the Board.
• Guides the Board on property management requirements and compliance.

Managing the Owner Experience

• Creates a welcoming atmosphere in residential common areas that exceed expectations.
• Champions the brand’s service vision and ensures alignment among leadership.
• Maintains open relationships with direct reports and the operations team.
• Gathers feedback from stakeholders to evaluate product quality and satisfaction.
• Addresses owner complaints following established procedures to ensure satisfaction.

Managing and Conducting Human Resources Activities

• Encourages creative solutions to enhance guest satisfaction.
• Ensures fair treatment and ongoing communication within Operations.
• Incorporates owner satisfaction discussions into meetings and strategies.
• Sets performance expectations for direct reports and reviews them regularly.
• Fosters a feedback culture using an open-door policy and monitoring employee satisfaction.
• Ensures consistency in administering property policies and manages reviews and appraisals accurately.
• Champions change and implements business initiatives while communicating necessary follow-ups to the team.