About the Job:
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The company is the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to helping individuals realize their dreams by creating the most customer-centric financial super-app globally. The company supports millions of users and collaborates with prominent global and regional brands, including SHEIN, Jarir, noon, IKEA, and Amazon. As Saudi Arabia’s first fintech unicorn, the company is backed by major investors like Sanabil Investments and operates from its headquarters in Riyadh with additional support offices.
About the Role:
We are seeking a Director of Partner Platforms and Operations to enhance distribution by constructing and managing a comprehensive merchant infrastructure that facilitates seamless onboarding, efficient integration, and sustainable growth across all channels and markets.
Your Responsibilities:
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Merchant Onboarding Products & Services:
- Design, own, and enhance onboarding journeys and platforms to offer a smooth experience from signup to activation.
- Collaborate with Product & Engineering teams to improve self-service flows, APIs, plugins, and toolkits.
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Merchant Onboarding Operations:
- Lead a team of onboarding advisors to assist merchants from initial signup to their first transaction.
- Define and monitor SLAs, ensuring speed, quality, and satisfaction.
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Merchant Integration Support:
- Oversee integration support for all merchant tiers, including tailored integrations for large enterprises and standardized ecommerce plugins (e.g., Shopify, WooCommerce).
- Create frameworks that balance customization with efficiency.
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In-Store Operations:
- Manage field operations that cover merchant audits, staff training, and ongoing monitoring to ensure consistent execution across countries.
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B2B CRM Platforms:
- Own the implementation and continuous improvement of B2B CRM tools.
- Manage all merchant lifecycle communications from onboarding to retention campaigns.
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Demand Generation Support:
- Collaborate with Marketing to drive inbound merchant growth through SEO, ASO, and performance marketing.
- Establish frameworks to measure and optimize lead quality and conversion.
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Salesforce Merchant Voice:
- Serve as the business owner of merchant workflows within Salesforce to align with central teams on process and automation.
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Leadership & Collaboration:
- Build, lead, and mentor a cross-functional team across various operations.
- Work closely with Product, Engineering, Marketing, Sales, and Compliance to deliver a seamless merchant experience.
Your Expertise:
- 7+ years of experience in merchant operations, platform management, or related roles within fintech, payments, ecommerce, or SaaS.
- Proven track record in scaling merchant/partner infrastructures across multiple markets.
- Strong technical knowledge of ecommerce platforms, APIs, PSPs/APMs, and CRM systems.
- Experience leading large, multi-disciplinary teams.
- Analytical mindset with hands-on experience in performance marketing and CRM lifecycle management.
- Excellent stakeholder management skills and an entrepreneurial spirit focused on execution and improvement.
This is an opportunity to join a pioneering fintech company at the forefront of financial technology in Saudi Arabia.
