About the Role:
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the company is currently seeking a Director – IT Product to join the resort’s IT Product team. The resort is set to open in 2027 and will be the first integrated resort in the UAE, located in Ras Al Khaimah. This pivotal role involves numerous responsibilities and requires a candidate skilled in IT product management.
Primary Duties and Responsibilities:
- Translate business needs into clear product roadmaps and a single release plan, from system build through to business go-live.
- Lead requirements workshops and secure business sign-off on requirements by agreed dates.
- Determine which features go live at opening and which move to post-opening, ensuring manual workarounds are in place for any deferred items.
- Oversee testing sign-off, training, and operational readiness for every launch, in close collaboration with the Applications, Software Development, and Data teams.
- Manage the product portfolio, covering Hotel & Reservations, Guest & Resort Services, Marketing Technology & CRM, Data & Customer Insight, and Employee systems.
- Maintain a single priorities list outlining each product’s owner, budget sponsor, next decision, and target date.
- Track risks, dependencies and spend against budget, escalating issues early with recommended solutions.
- Define and report on clear metrics for delivery progress and product adoption.
- Lead, coach, and develop the team, providing each member with clear ownership and measurable goals.
- Allocate work based on team capacity, protect agreed priorities and ensure backup cover for every product.
- Serve as the single point of contact for business leaders on product scope, priorities, budget, and timelines.
- Lead vendor selection and commercial negotiations, including phasing license costs in line with the opening date.
- Work with Contract Services and Legal to finalize contracts, and hold vendors accountable for agreed scope and cost.
About You:
The ideal candidate will have the following experience and qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- 10+ years of experience in IT product management, including at least 5 years leading product teams.
- Proven track record of launching products across multiple areas within hospitality, gaming, travel or consumer technology; pre-opening experience is highly desirable.
- Knowledge of hotel and guest systems, such as Oracle OPERA Cloud, booking engines, and revenue management, as well as marketing and CRM platforms, such as Braze and Salesforce.
- Demonstrated ability to clear requirements and contract backlogs and to close vendor negotiations on deadline.
- Experience with Agile delivery, system integrations, data platforms, and user experience design.
- Strong budget management skills, including total cost of ownership analysis and cost-saving initiatives.
- Strong leadership and communication skills, with a hands-on approach to getting things done.
- Flexibility to work extended hours during launches and key pre-opening milestones.
About the company’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we provide an excellent leave policy, a healthcare package, as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with the company, among the most renowned and celebrated brands in the global hospitality industry.
