Director, Product Management

About
Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving cross sales goals to drive market share, volume, and revenue growth. Leads and manages existing customer relationships, and works to identify opportunities and customer needs. Aligns with technical account management function to ensure client satisfaction with products. Acts as escalation point for client concerns. Partners with customers to deliver aligned solutions against the PTS roadmap and comprehensive consulting support. Responsible for pipeline management at the account level.

Responsibilities

• Delivers against cross sale and net revenue targets
• Designs strategies, messaging, and proposals for customers
• Analyzes the customer’s business through profitability modeling, financial forecasting, and competitive analysis
• Manages key customer relationships
• Develops and implements cross sale plans including business development, marketing, and product management
• Partners with the customer to establish, execute, and report progress against annual business plans
• Negotiates and executes on the customer agreement process
• Identifies and recommends products to enhance the customers’ profitability
• Helps identify and coach talent within the TAM and product organizations

Experiences

• In-depth experience executing and managing cross sales strategies for numerous complex or large accounts
• In-depth experience in managing clients
• Taken a lead role in customer negotiations

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach; and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Location
Dubai, United Arab Emirates