We are seeking a highly motivated and strategic leader to advance insights and performance initiatives across the Security Solution Organization (SSO). This role will be responsible for driving a deep understanding of market dynamics, competitive positioning, product performance, and internal KPIs. By leveraging data and insights, the Director will lead reporting and performance measurement across the SSO product suite—enabling data-driven decision-making, shaping strategic direction, and accelerating value creation.
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Key Responsibilities
- Partner closely with Product, Finance, Sales, and Operations teams to evaluate product performance, identify improvement opportunities, and deliver actionable recommendations
- Lead and support initiatives aimed at increasing operational efficiency across SSO activities. Conduct deep product-level analyses to uncover areas for optimization
- Identify and communicate key market trends, evolving customer needs, and growth opportunities aligned with SSO priorities. Leverage data from Services teams (e.g., Insights & Enablement, Customer Success), Product verticals, and regional sources
- Gather insights from internal and external security product experts to enhance product positioning and support market research and trend analysis
- Deliver structured, ongoing competitive analysis to inform strategic decisions, product development, and feature innovation
- Provide insights and reporting to the SSO Product Council to support product evaluations and prioritization efforts
- Facilitate regional product discovery workshops and insights sessions in partnership with Product teams to inform development and capture new requirements
- Contribute to the development of quarterly business reviews for the Business Integration & Excellence team and broader SSO group, ensuring alignment with our Mastercard objectives and transparency
- Define, track, and report on executive-level KPIs and overall SSO performance, ensuring leadership has clear visibility into progress against strategic objectives
Qualifications
- Bachelor’s degree in business, Economics, Data Science, or related field (MBA or equivalent is a plus)
- Proven experience in a similar role across product insights, performance management, and product research
- Strong analytical and strategic thinking skills, with the ability to connect data to business priorities
- Experience managing senior stakeholders and cross-functional teams
- Excellent communication skills, with a talent for storytelling using data
- Experience in consulting or competitive intelligence is highly desirable
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Location:
Dubai, United Arab Emirates
