About the Role
The company is seeking a Director, Risk Solutions for our Dubai location. This role will enhance our sales team and allow you to act as a Client Advocate, creating tailored solutions for clients while building trusted partnerships. You will promote customer growth and retention by leveraging the company's experts as needed.
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What You Will Work On
- Directly contact target customers or collaborate with business partners in security, medical, insurance, insurance-related services, and travel services.
- Develop strategic plans for selecting target customers and lead the deal process from initiation to conclusion with clear short and medium-term goals.
- Establish productive partnerships that serve as force multipliers for pipeline generation.
- Build trusting relationships with decision-makers in target customer companies.
- Collaborate with analysts, crisis consultants, and operations center colleagues to understand customer needs, develop solutions, and support customer acquisition.
- Maintain customer information in the CRM application.
- Communicate with customers through excellent consultative methods, presentations, and interpersonal contacts.
- Develop a comprehensive understanding of customer benefits related to our solution offerings.
- Keep informed about the company's corporate strategies, products, solutions, and service offerings.
What You Will Bring
- 10+ years of successful experience in business development, account management, or customer service, along with a Bachelor's degree in political science, business, medical, or technical field.
- Industry experience in security, medical aid, risk management, or corporate resilience is preferred.
- Proven experience in delivering customer-centric solutions and engaging with stakeholders at all organizational levels.
- Previous experience establishing referral/reseller partnerships with companies to enhance lead generation, especially in regions without a sales presence.
- Capability to manage acquired customer accounts and maintain ongoing relationships for retention and upselling.
- Excellent written and spoken English and Hindi skills are essential for professional interaction with customers and the international team.
- Proficient in Microsoft Office and experienced with CRM software, ideally Salesforce.
- Strong strategic thinking, persuasive presentation skills, negotiation abilities, and problem-solving orientation.
- Ability to prioritize competing tasks while attending to detail.
- Excellent teamwork skills, interpersonal capabilities, and customer engagement.
- A hands-on approach with the ability to recognize and develop opportunities, eager for personal development.
- Willingness to work at least two days a week on-site and travel occasionally, including internationally.
What We Offer
The company provides an exciting international environment and the chance to be part of a dynamic, committed, and professional team. You will work with cutting-edge topics and a unique mix of technical expertise and advanced data processing technology. In addition to modern work equipment, we also offer performance-related pay and bonuses tied to individual and company success.
- Extended company pension schemes.
- Opportunities for further training.
- Additional employee benefits and team-building activities in daily work life.
Information Security
Protect the data and systems of the company and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Diversity Commitment
The company is dedicated to equal opportunity in employment, committed to a work environment that celebrates diversity. We do not discriminate against individuals based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
