Director – Service Management

About the Role
The primary responsibility is to support the regional team by driving the managed services pursuits in the designated region/s. The goal is to help win Managed Services (MS) contracts and grow the region's managed services business. You will oversee MS contracts and drive commercial contract management and MS business improvement. Internal leadership will be essential as you work across functions and regional teams to combine our assets into winning MS solutions, integrating technical, services, and commercial approaches. Your contributions will help position the organization at senior levels with customers and partners as their preferred partner in Managed Services.

Responsibilities

• Help regional sales teams identify the right MS opportunities.
• Participate in the MS sales qualification process.
• Support the execution of regional go-to-market plans.
• Manage and drive a standardized approach across the organization for solution, service design, and commercials for MS sales pursuits, in line with the MS engagement model.
• Drive MS sales pursuits by integrating technical, service, and commercial solutions, collaborating with functions including sales, presales, finance, professional services, and operations.
• Oversee MS contracts in the assigned region and drive commercial and operational performance improvement.
• Work with global operations and global services to effectively implement the MS Target Operating Model (TOM) and MS engagement model for the region.
• Implement MS commercial and service capability for the assigned region.
• Support the establishment of MS onsite operational and contract P&L management capability.
• Foster organizational development to create and replicate the necessary skills to execute MS effectively.
• Contribute to MS business strategy and planning.
• Regular and reliable attendance is required.
• This job requires domestic and/or international travel up to X%.
• Accountable for professional working behavior, including building and maintaining constructive relationships, implementing proactive communication, being a resource to colleagues, and engaging in collaborative problem-solving, all while demonstrating core competencies and values.

Experience

• 10+ years in Managed Services and Outsourcing within the Communications industry.
• Experience with selling, building, delivering, and running large BSS managed services/outsourcing contracts in the Communications sector.
• Proven experience in garnering support internally across all organizational levels.
• Previous experience operating at a senior level with various stakeholders.
• Experience from telecommunications, cable, media, and adjacent markets.

Knowledge, Skills, and Abilities

• Extensive market knowledge of communications and managed services.
• Ability to work in a matrix across functional groups to develop winning solutions.
• Capability to lead complex projects at senior levels internally and in client and partner environments.
• Competence in orchestrating actions and outcomes within large companies (matrix management).
• Proficient in communicating effectively with senior-level customers and partners.
• Skillful in balancing complex initiatives while creating broader buy-in and consensus.
• Ability to drive complex initiatives across multiple domains and geographies.
• High level of gravitas to manage internal and external executive-level stakeholders.
• Proficient in using personal computers and Microsoft Office applications.
• Proficient in reading, writing, speaking, and understanding the English language in a business environment.

Location(s):
SA.Riyadh.Client

Accommodation
If you require special assistance due to a disability during the application process, please reach out by calling +1 (402) 431-7440 or email accommodations@the company.com. Accommodations for persons with disabilities are provided during the hiring process, including interviews and testing processes.