At the company, we have a compelling opportunity to scale a high-value Services business for our Commercial customers — extending the success of our Consumer model across Commercial & New Payment Flows (CNPF). We are seeking a strategic and entrepreneurial Director, Services - Vertical Solutions to drive this ambition in the AP, EEMEA & Europe regions. The candidate will be part of the team to scale the Services strategy, defining and executing a strong Go-To-Market approach that unlocks new revenue streams, expands monetizable offerings, and strengthens performance discipline across CNPF.
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Work Conditions
- Full time
- Location: London, England or Dubai, United Arab Emirates
Key Responsibilities
The candidate will be responsible for the AP, EEMEA & Europe regions:
- Expand existing Services to CNPF (e.g., SSO, Loyalty, Deploy) by calibrating value propositions and GTM; identify and pilot with anchor clients to prove impact at pace and at scale.
- Build a segment-led service roadmap for commercial verticals, delivering 2–3 new flagship offerings over time, in partnership with product, studios, and analytics.
- Build and execute the services GTM strategy for commercial verticals, including segmentation, value proposition, packaging, and pricing aligned to CNPF priorities.
- Own the CNPF services sales pipeline across all relevant CNPF assets; forecast accurately and maintain healthy coverage ratios.
- Coordinate post-sale execution with the Services Delivery team to ensure time-to-value, quality outcomes, and referenceable success.
- Facilitate best practice sharing across the regional teams.
- Elevate strategic interaction with key customers, fintechs, ecosystem partners, and C-suite stakeholders; build partnerships that accelerate adoption and growth.
- Provide internal and external thought leadership on CNPF services trends within commercial verticals; represent the business in forums, client councils, and industry events.
- Design and scale 1-to-many motions for commercial verticals (digital onboarding, in-product guidance, lifecycle marketing), in collaboration with issuers/acquirers/fintech channels.
- Tailor pricing/packaging for commercial verticals affordability while preserving margins; leverage Deploy, Loyalty, SSO to increase activation and retention.
Qualifications
- Education: Bachelor’s degree required; advanced degree preferred.
- Experience: Proven track record leading strategy, launching scalable products/services, and delivering commercial outcomes across complex, multi-market environments.
- Demonstrated P&L ownership and success against ambitious growth targets.
- Industry/Technical: Deep understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen.
- Leadership & Consulting: People leadership experience; consultative problem-solving; executive-level communication and negotiation skills; comfort operating in highly matrixed, cross-functional settings.
- Certifications: Relevant industry certifications preferred.
