The Director, Solution Consulting for Retail, CPG and Sport will ensure that he/she has an effective, motivated team of highly skilled resources to support the sales process towards our customers, help them realize the value of ServiceNow solutions, and drive innovation cycles within the Partner ecosystem to facilitate both vertical and horizontal value-based solutions.
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Responsibilities
- Responsible for leading a team of pre-sales Solution Consultants delivering business strategy and thought leadership for ServiceNow and our ecosystem driving industry development and go-to-market strategies for innovative solutions.
- Develop team members according to the demands of the business and their individual professional goals.
- Develop and maintain a recruiting pipeline of potential candidates to meet future business demands.
- Assign resources to joint solution development opportunities, and consistently evaluate progress against goals.
- Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback.
- Ensure proper alignment of resources and effective utilization of skill sets within the assigned region.
- Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions, etc.
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5+ years experience in building or leading pre-sales or professional services teams, alternatively leading functional teams on the customer side in the retail industry.
- 5+ years experience of standard approaches to coaching, mentoring, and managing a team of senior level professionals.
- Ability to collaborate and interact at multiple levels internally and externally (Enterprise Architects, Technical Architects, Offering Managers, (Senior) Directors, VP’s, and CXO’s).
- Strong internal matrix leadership and relationship building abilities with cross functional counterparts.
- Proven ability to bridge the Strategic “what” of market outcomes, to the technology “How” of ServiceNow’s approach, in the context of compelling financial “why.”
- Fluency in Arabic and English.
Work Conditions
We approach our distributed world of work with flexibility and trust, assigning work personas (flexible, remote, or required in office) depending on the nature of the work.
Location
Riyadh, Saudi Arabia.
