Director, Solutions Consulting Middle East & Africa

About the Role:
Shape how organizations across Saudi Arabia, the Middle East, and Africa apply AI, cloud customer experience technology, and data to enhance customer and employee experiences. As Director, Solutions Consulting, you will lead a geographically distributed team, owning the regional strategy, capability, and execution that connects customer priorities with differentiated solutions.

Partner with Sales Leadership and cross-functional teams across EMEA to influence go-to-market strategy, strengthen technical and business value throughout complex enterprise sales cycles, and accelerate sustainable regional growth. Assist customers in translating AI, cloud, CCaaS, digital, and customer experience capabilities into solutions that address their business priorities and support successful adoption.

Create an environment where Solution Consultants act as trusted advisors, combining technical depth, commercial insight, data-driven storytelling, and empathy for customer needs. Foster an AI-first culture of continuous innovation, enabling the team to experiment, learn, and derive meaningful value from emerging capabilities. Gain visibility across regional and EMEA leadership while influencing enterprise initiatives and advancing Solutions Consulting across diverse markets.

Key Responsibilities:

• Lead and develop a high-performing, geographically distributed Solutions Consulting team across Saudi Arabia, the UAE, and South Africa, enhancing alignment, accountability, collaboration, and execution across markets.
• Own the end-to-end Solutions Consulting strategy for the region, aligning team capabilities, investment priorities, and execution with business objectives, customer needs, and sustainable growth.
• Drive an AI-first culture that elevates team agility, encourages informed experimentation, and converts emerging AI and automation capabilities into differentiated customer value.
• Partner with Sales and regional leaders to influence go-to-market strategy, enhance complex enterprise opportunity execution, and improve technical and business value throughout the sales cycle.
• Elevate the team's impact as trusted advisors by enhancing consultative engagement, solution design, technical expertise, and value-based storytelling to connect capabilities to customer priorities.
• Align customer priorities with tailored, data-driven solutions that demonstrate measurable business value and support successful adoption of AI, cloud, CCaaS, and digital capabilities.
• Strengthen strategic relationships with customers, partners, and the technology ecosystem, enhancing visibility and credibility through executive engagements, industry events, and conferences.
• Influence product and technology direction by translating regional customer needs, market trends, and competitive dynamics into actionable insights for Product Management and Engineering.
• Monitor team performance, sales enablement effectiveness, and Solutions Consulting business impact, using insights to identify improvement opportunities for regional and EMEA leadership.
• Advance team expertise across AI, cloud, CCaaS, and emerging technologies to remain relevant as customer expectations and enterprise technology evolve.

Required Qualifications:

• 10+ years of experience in Solutions Consulting, Technical Sales, Sales Engineering, or related roles, including significant people leadership experience.
• Proven experience leading and developing high-performing teams across multiple countries or markets.
• Demonstrated success partnering with Sales and senior leaders on complex enterprise opportunities, go-to-market priorities, and regional growth initiatives.
• Strong background in AI, CCaaS, customer experience, employee experience, digital technologies, and enterprise cloud software.
• Proven track record of guiding teams through technology change while fostering experimentation, continuous learning, and effective adoption of emerging capabilities.
• Exceptional executive communication, consultative engagement, and data-driven storytelling skills, with the ability to translate complex technical concepts into clear customer value.
• Strong strategic judgment and problem-solving capability, effectively operating across complex regional and cross-functional environments.
• Demonstrated ability to collaborate across Sales, Customer Success, Product Management, and other functions while aligning around shared customer outcomes.
• Strong understanding of enterprise software and AI technologies, particularly how AI can improve customer outcomes and ways of working.
• Fluency in English and Arabic, with strong written and verbal communication skills in both languages.

Preferred Qualifications:

• Bachelor's degree in a relevant technical field or equivalent professional experience.
• Advanced degree in a relevant field.
• Experience supporting enterprise customers and partners across Saudi Arabia, the UAE, South Africa, or the broader Middle East and Africa region.
• Experience representing a technology organization in executive customer engagements, partner discussions, industry events, or conferences.

Working at the Company

• AI at enterprise scale – Support AI-powered technology utilized by over 8,000 organizations globally, with 150+ new AI features launched in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible work arrangements designed to promote the best working conditions.
• Growth in the AI era – Develop future-ready skills through mentorship, learning programs, leadership development, and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Recognized globally – The company is Great Place to Work® certified in 17 countries, with 94% of employees expressing pride in their workplace.