Director - Source to Pay Excellence

About the Role:
Join the company Group Services as the Director of Source to Pay Excellence, where you will spearhead the transformation of Source-to-Pay services across the organization. In this senior leadership position, you will shape the S2P transformation agenda, enhance the operating model, improve service performance, and enable technology-led processes across Procurement, Contracting, Vendor Management, Supplier Enablement, and Purchase-to-Pay.

Key Responsibilities:

• Own the Source-to-Pay excellence agenda, ensuring alignment of transformation priorities with business needs and Group Services' strategic objectives.
• Assess operating models, process performance, governance, system utilization, and customer pain points to pinpoint significant improvement opportunities.
• Develop actionable transformation roadmaps, business cases, and implementation plans aimed at improving service quality, cycle time, compliance, user experience, and value delivery.
• Act as the senior figurehead for S2P transformation, providing direction, challenges, and escalation support across complex cross-functional initiatives.
• Lead prioritization of opportunities leveraging Voice of the Customer input, operational data, service metrics, risk indicators, and strategic value potential.
• Manage approvals for key transformation documentation, including business requirements, design decisions, delivery milestones, stakeholder sign-offs, and change-readiness outputs.
• Partner with technology suppliers to ensure Oracle Fusion optimization, system enhancements, and digital-enablement initiatives are business-led, effectively governed, and focused on adoption.
• Build trusted relationships with senior stakeholders across Group Services and various company verticals, including Procurement, Finance, Legal, Risk, Compliance, and IT.
• Collaborate with Change and Communications teams to support transformation initiatives through clear engagement, training, adoption, and transition plans.
• Define measurable success criteria and benefits-tracking arrangements for major S2P initiatives.
• Lead, coach, and develop the S2P Excellence team, setting clear priorities, delivery standards, and ways of working for high-performance transformation capability.

About You:
The ideal candidate will have:

• A degree, ideally in Business, Supply Chain, Procurement, Finance, Engineering, Technology, or a related discipline.
• A minimum of 10 years of experience in Procurement, Source-to-Pay, Finance operations, shared services, or enterprise transformation, with significant exposure to complex multi-business environments.
• A proven track record of leading end-to-end process transformation, from opportunity identification and business-case development through to delivery, adoption, and benefits realization.
• Strong knowledge of S2P technologies, ERP-enabled process design, and familiarity with Oracle Fusion Cloud capabilities, coupled with the ability to collaborate with IT and implementation partners.
• Experience in engaging senior stakeholders, managing governance forums, resolving cross-functional issues, and influencing decisions without relying solely on formal authority.
• Experience building or leading small expert teams and enhancing capability in transformation, process excellence, or service improvement.
• In-depth knowledge of Source-to-Pay process design, controls, policy alignment, service management, and continuous improvement methodologies.
• The capability to convert data, Voice of the Customer feedback, and operational pain points into prioritized transformation opportunities, supported by clear value cases.
• Strong business-analysis skills, including process mapping, requirements definition, KPI design, benefits tracking, and transformation reporting.
• Commercial awareness and understanding of how procurement transformation contributes to efficiency, governance, service quality, and enterprise value.
• Executive presence with the credibility and confidence to engage, challenge, and influence senior stakeholders.
• A structured, pragmatic, delivery-oriented approach, capable of simplifying complex issues and translating analysis into actionable steps.
• Strong judgement, resilience, and a collaborative leadership style, with the ability to operate effectively in ambiguous environments.
• A commitment to building capability, raising standards, and fostering a service culture focused on outcomes and continuous improvement.

Relevant qualifications in transformation, procurement, shared services, Lean Six Sigma, change management, or program delivery would be advantageous.

About the Benefits:
At the company, we prioritize the success and well-being of our colleagues. Join our dynamic and diverse team to enjoy a comprehensive benefits package, which includes competitive compensation, career development opportunities, and a collaborative work environment. We believe in empowering our workforce to help us build a connected city for tomorrow, by attracting bright minds and nurturing innovative candidates aiming to make a significant impact on the future of Dubai.

General Information:

• Location: United Arab Emirates
• Business Unit: Group Services
• Department: Management / Business Development / Strategy
• Experience Level: Manager / Senior Manager
• Date: Friday, October 23, 2026
• Entity: Group Services