About the Job
Whole industries have been disrupted and transformed in recent years by digital technology. As a technology consulting professional at EY, you’ll help businesses realize the value they can gain from their IT investments, supporting their strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service by advising on how technology enablement, digital transformation, and enterprise intelligence contribute to performance improvement and act as a multiplying effect during major program transformations.
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We’re looking for a ServiceNow Solution Architect Lead to join our rapidly expanding Technology Consulting team. You will work closely with a diverse portfolio of clients, each with unique backgrounds, strengths, and ambitions, ensuring that no two days will be the same. This role involves improving our customers’ IT, HR, Customer Service, Facilities, Risk, Legal, or other capabilities through ServiceNow, making a visible impact on projects that encourage transformation.
Key Responsibilities
- Collaborate with clients to tailor improvement strategies and transformative opportunities to their specific circumstances.
- Facilitate conversations and presentations to executives of large companies.
- Support the project team while leveraging a deep understanding of the client’s environment.
Key Profile Requirements
- Strong understanding of the ServiceNow platform and its role in a client's digital strategy.
- A technical mindset with a focus on problem solving and high-quality documentation.
- Customer-focused approach demonstrated through effective engagement with clients.
- Ability to build lasting relationships and influence senior colleagues and clients from various backgrounds.
- Familiarity with financial, resourcing, planning, risk, and quality aspects necessary for successful technology program delivery.
Preferred Qualifications
- Previous work experience in consulting or industry roles involving ServiceNow operations, management, and projects.
- Formal ServiceNow certifications.
- Experience with ServiceNow capabilities beyond IT, including Risk, Cyber, Global Business Services, HR, and financial management.
- Strong presentation and communication skills, both written and verbal.
- Project Management experience.
- Involvement in pre-sales and sales activities.
What We Look For
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a dynamic industry. As an effective communicator and confident leader, you should possess strong people management skills and a genuine passion for driving change.
What We Offer
We offer a competitive compensation package that rewards performance and recognizes the contributions you bring to the team. Benefits include:
- Continuous learning opportunities to develop skills for the future.
- Tools and flexibility to make a meaningful impact in your way.
- Insightful coaching and leadership development.
- A diverse and inclusive culture that empowers you to use your voice.
If you meet the criteria above, we encourage you to reach out promptly. Join us in building a better working world.
