The Director of Cyber Project Delivery & Assurance will be responsible for strategic planning and leadership in IT service management and delivery. This role entails developing and implementing service management strategies that align with organizational objectives, leading a team of service managers and delivery specialists, and fostering a culture of excellence and customer satisfaction.
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Key Responsibilities:
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Strategic Planning and Leadership:
- Develop and implement the IT service management and delivery strategy.
- Lead, mentor, and manage a team of service managers and delivery specialists.
- Promote continuous improvement and customer satisfaction.
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Service Management:
- Oversee the design and implementation of IT service management processes.
- Ensure IT services meet performance standards.
- Monitor service performance metrics and implement necessary actions.
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Service Delivery:
- Ensure effective delivery of IT services to customers.
- Coordinate with IT and business units for seamless service support.
- Manage delivery projects to ensure they meet time, scope, and budget requirements.
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Customer Relationship Management:
- Build strong relationships with stakeholders and customers.
- Serve as the primary point of contact for escalations.
- Ensure customer satisfaction through regular feedback and service improvements.
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Process Improvement:
- Identify opportunities for process improvements and implement best practices.
- Drive automation and efficiency in service delivery.
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Resource Management:
- Develop and manage the budget for service management and delivery.
- Ensure the team has the necessary training and skills.
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Compliance and Risk Management:
- Ensure compliance with relevant regulations and standards.
- Manage risks associated with IT services and maintain continuity plans.
Qualifications & Experience:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- 10+ years of experience in IT service management and delivery.
- At least 5 years in a leadership role.
Language Requirements:
- Proficiency in English is typically required; additional languages may be advantageous.
e& UAE is committed to diversity and inclusion, encouraging applicants from all backgrounds to apply.
