IT Customer Support Lead (Dubai)
Technology, Information and Media Company Dubai, United Arab Emirates
Unlock employer Abu Dhabi, United Arab Emirates Direct to Company 2 hours ago · 22 Oct 2026
About the Role / About the Job
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Unlock employer & apply directlyThe company builds industrial intelligence infrastructure for the physical world, focusing on high-throughput data pipelines, real-time analytics, and edge-to-cloud connectivity for clients in environments that require maximum reliability and have restricted internet access. You'll be instrumental in designing the actual infrastructure that supports complex systems in regulated environments, air-gapped sites, and physically demanding settings, ensuring that data loss is averted at petabyte scale.
What We're Looking For, and Why
We are seeking an experienced engineer who has built infrastructure rather than merely deployed managed services. We require someone who understands the nuts and bolts of distributed systems and has firsthand experience with failure modes that managed cloud providers often obscure. This role emphasizes the need for individuals who know how to design, implement, and support robust systems in the absence of external support.
What You'll Be Working On
What Makes This Role Different
In this role, there is no intermediary layer of management between your designs and the execution. You will receive direct feedback, as you'll be responsible for the integrity of your designs. The work you produce has a significant impact on the clients' operational success, meaning the quality of your architecture can prevent data loss during hardware failures. Additionally, you will contribute to a reusable library of reference architectures for future air-gapped deployments, enhancing overall efficiency and knowledge retention.
Skills We Need
Who Shouldn't Apply
This role is not suitable for individuals whose experience with distributed systems is limited to managed cloud services. Candidates who depend on structured processes or large teams for making architectural decisions will not find this position fitting, nor those who prefer oversight rather than hands-on involvement. This is a direct involvement role for a capable engineer who thrives under the pressure of ensuring client survival.
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