Distribution Officer

About the Role
Provides operational delivery and execution support within the company's Distribution function — contributing across channel economics, partner relationships & enablement, and distribution technology & integration workstreams as directed. Works under the guidance of the Distribution Specialist or relevant Manager, carrying out clearly defined tasks with discipline and accuracy across commercial, analytical, and technical distribution domains. Supports the day-to-day operation of the company's distribution ecosystem — including data management, partner coordination, platform monitoring, and reporting — across tools and channels including but not limited to Oryx Connect (NDC API), GDS platforms, aggregators, direct connect integrations, and other distribution systems. Serves as a reliable operational contact for internal teams and external distribution partners on matters within their assigned scope, escalating issues and exceptions promptly to the supervising Specialist or Manager.

Key Accountabilities Include:

Strategic

• Develop a solid and growing understanding of the company's distribution model — including how channel economics, partner relationships, and platform connectivity interact — applying this knowledge to ensure that day-to-day operational outputs are accurate, contextually informed, and commercially relevant.
• Identify and escalate recurring operational issues, data discrepancies, or process inefficiencies encountered in the course of assigned work — providing the supervising Specialist or Manager with clear, factual observations and relevant supporting detail.

Operational

• Execute clearly defined distribution workstream tasks accurately and within agreed timelines — including but not limited to data entry and validation, partner onboarding documentation, NDC implementation tracking, connectivity monitoring, channel cost recording, report preparation, and process coordination across commercial and technical domains.
• Support the operational management of distribution partner interactions — preparing correspondence, maintaining partner records, coordinating meeting logistics, tracking action items, and following up with partners and internal teams to ensure commitments are progressed on schedule.
• Monitor the operational performance of distribution platform integrations on a day-to-day basis — including connectivity status across GDS, NDC, aggregator, and direct connect channels — logging incidents, escalating degradations, and supporting the Specialist or Manager in coordinating resolution with IT and external providers.
• Maintain accurate and up-to-date records across all assigned distribution workstreams — including partner databases, NDC pipeline trackers, integration logs, cost of sale data, and compliance documentation — ensuring information is correctly formatted and accessible to the broader distribution team.
• Support audit, compliance, and governance activities within the distribution function — logging open findings, tracking remediation progress, preparing status summaries, and escalating overdue items to the supervising Specialist or Manager.
• Liaise with operational counterparts in IT, Finance, Commercial teams, and external distribution partners to gather data, clarify requirements, and follow up on outstanding actions — escalating unresolved issues promptly to the supervising Specialist or Manager.
• Assist in the preparation of distribution reports, dashboards, and management presentations — collating data from relevant systems, checking for accuracy and completeness, and formatting outputs to the standard required for internal review.
• Support the testing and validation of distribution platform changes — including NDC capability updates, GDS configuration changes, and aggregator integration deployments — carrying out assigned test cases, logging results, and reporting outcomes to the supervising Specialist or Manager.

Be Part of an Extraordinary Story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications Summary

• Bachelor’s degree in Business Administration, Economics, Finance, Information Systems, or a related field.
• 2–5 years of experience in operations, commercial support, data analysis, or administrative roles (aviation, travel, or related industry preferred).
• Basic understanding of airline distribution channels such as GDS, NDC (e.g., Oryx Connect), aggregators, and direct connect models is advantageous.
• Experience in data handling, reporting, and maintaining accurate records with strong attention to detail.
• Familiarity with Excel and basic reporting tools; exposure to system testing or platform monitoring is a plus.
• Ability to work in a structured, process-driven environment with clearly defined tasks and timelines.
• Good communication skills, with the ability to coordinate with internal teams and external partners.
• Strong organizational skills and ability to manage multiple routine tasks efficiently.

Key Requirements of a Successful Candidate

• Execution & Accuracy: Ability to carry out defined tasks with high precision, ensuring data accuracy, completeness, and adherence to processes.
• Operational Discipline: Strong focus on following established procedures, timelines, and governance requirements across distribution workstreams.
• Basic Distribution Awareness: Foundational understanding of distribution channels, partner interactions, and system connectivity, with a willingness to build deeper knowledge.
• Data Management & Reporting: Ability to maintain accurate records, update trackers, and support report preparation with well-structured data.
• System Monitoring & Support: Capability to monitor platform performance (e.g., connectivity, integrations), log issues, and escalate discrepancies in a timely manner.
• Stakeholder Coordination: Ability to support partner and internal team interactions, including communication, follow-ups, and tracking deliverables.
• Problem Identification & Escalation: Attention to detail in identifying issues, with discipline to escalate appropriately with clear supporting information.
• Team Collaboration: Works effectively under guidance, supporting Specialists and Managers while contributing positively to team outcomes.
• Adaptability & Learning Mindset: Willingness to learn across commercial and technical areas of distribution and adapt to evolving priorities.
• Compliance & Governance Awareness: Ensures all activities are conducted in line with policies, audit requirements, and documentation standards.