About the Job: Lead the governance, enhancement, and delivery of Flight Operations documentation and Centralised Document Management System (CDMS) platforms across the Operations division. You will manage accuracy, regulatory compliance, and operational excellence across all controlled manuals and process documentation. As the subject matter expert for Comply365's DocuNet, NAVBLUE Mission+, and Boeing FrameMaker/IXP systems, you will provide technical leadership to Technical Writer Officers, fostering expertise, professional growth, and operational excellence within the Operations Documentation team. Additionally, you will liaise with internal stakeholders and external vendors to ensure seamless cross-functional collaboration.
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Accountabilities:
- Oversee the delivery, maintenance, and continuous improvement of CDMS platforms (Comply365's DocuNet, NAVBLUE Mission+, Boeing FrameMaker/IXP), including driving new system implementations and leading adoption across operational departments.
- Lead and manage all CDMS engagements, both internally and externally, including staff training, vendor coordination for system upgrades, issue resolution, UAT, and SLA management.
- Safeguard the quality, accuracy, and regulatory compliance of all Operations manuals and controlled documentation.
- Lead revision cycles, approvals, and version control for company operations manuals, process documentation, and OEM manuals.
- Establish and standardise documentation style guides and writing conventions across the Operations division, driving adoption through training and guidance.
- Manage documentation evidence for internal and external audits; maintain audit trails and compliance records.
- Deliver dashboards and KPI reports for publication cycle times, read-and-sign compliance, and system performance.
- Lead any additional duties or projects as assigned by the Manager Operations Documentation to support departmental objectives.
Education & Experience:
- Bachelor's degree in Science, Aviation, Engineering, Technical Communication, IT, or a related field; equivalent experience may be considered.
- Minimum 5 years' progressive experience in aviation technical writing, documentation management, or flight operations support.
- Proven hands-on administration of aviation CDMS and OEM authoring tools.
- Demonstrated experience in the implementation of document management system projects.
- Experience supporting audit preparation and working with regulatory requirements.
- Prior mentoring or leadership experience in aviation documentation teams preferred.
Language Requirements:
Fluency in English is required. Additional language skills may be advantageous.
