The Documentation Management System Manager will lead the governance, enhancement, and delivery of Flight Operations documentation and Centralised Document Management System (CDMS) platforms across the Operations division. This role involves managing accuracy, regulatory compliance, and operational excellence across all controlled manuals and process documentation. The Manager will serve as the subject matter expert for Comply365's DocuNet, NAVBLUE Mission+, and Boeing FrameMaker/IXP systems. The position also requires technical leadership to the Technical Writer Officers, fostering expertise and operational excellence within the Operations Documentation team, while liaising with internal stakeholders and external vendors for seamless collaboration.
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Accountabilities:
- Oversee the delivery, maintenance, and continuous improvement of CDMS platforms, including driving new system implementations and leading adoption across operational departments.
- Manage all CDMS engagements internally and externally, including staff training, vendor coordination for system upgrades, issue resolution, user acceptance testing, and service level agreement management.
- Ensure the quality, accuracy, and regulatory compliance of all Operations manuals and controlled documentation.
- Lead revision cycles, approvals, and version control for company operations manuals, process documentation, and OEM manuals.
- Establish and standardize documentation style guides and writing conventions across the Operations division while providing training to ensure consistency.
- Foster professional growth and succession planning within the documentation team through coaching and knowledge transfer.
- Manage documentation evidence for internal and external audits and maintain compliance records.
- Deliver dashboards and KPI reports to support informed decision-making on publication cycle times and system performance.
- Lead any additional tasks or projects as assigned to support departmental objectives.
Education & Experience:
- Bachelor’s degree in Science, Aviation, Engineering, Technical Communication, IT, or a related field (equivalent experience may be considered).
- Minimum 5 years of progressive experience in aviation technical writing, documentation management, or flight operations support.
- Proven hands-on administration experience with aviation CDMS (Comply365's DocuNet) and OEM authoring tools (NAVBLUE Mission+, Adobe FrameMaker/IXP).
- Demonstrated experience in implementing document management system projects and supporting audit preparation with regulatory requirements.
- Prior mentoring or leadership experience in aviation documentation teams is preferred.
Language Requirements:
- Proficiency in English is required for effective communication within the role.
About the company:
The company, the national airline of the UAE, was formed in 2003 and has grown to become one of the world's leading airlines, flying to passenger and cargo destinations across various continents. The airline has received numerous awards for its service quality and is pursuing its ambitious Journey 2030 strategy to significantly expand its fleet and customer base. To learn more, visit the company's website.
Note: Beware of fraudulent job offers and never provide personal information or payment during the recruitment process. Interviews will be conducted face-to-face or via video/telephone before any formal offer.
