Location: Riyadh, Saudi Arabia
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About the Role
The role involves supporting, maintaining, and securing the IT infrastructure of the card personalization facility, which includes servers, network, data center, workstations, and production systems. The position ensures high availability and full compliance with PCI Card Production security requirements and Payment Scheme rules.
Roles & Responsibilities
- Provide first- and second-level support for servers, network devices, workstations, printers, and production systems.
- Install, configure, and maintain servers (Windows/Linux), virtualization platforms, storage, and backup systems.
- Manage network infrastructure (switches, firewalls, VLANs), ensuring segmentation between the card production network and the corporate network.
- Apply security patches and updates within defined SLAs and maintain system hardening standards.
- Run vulnerability scans, review findings, and follow up on mitigation according to the remediation SLA.
- Manage user accounts and access rights (Active Directory).
- Monitor systems, logs, and alerts, and escalate and document security incidents immediately.
- Maintain backups and test restore procedures regularly.
- Maintain asset inventory, network diagrams, and configuration documentation.
- Support data center operations, including environmental monitoring, cabling, and access logs.
- Coordinate with vendors and suppliers for hardware, warranty, and support.
- Support internal and external audits (PCI, Payment Schemes, ISO) by providing evidence and closing findings.
Work Experience Requirements
- 3–5 years of experience in IT infrastructure support.
- Experience in a PCI, banking, or secure manufacturing environment is a strong plus.
- Hands-on experience with Windows Server, Active Directory, Linux, networking (TCP/IP, VLAN, routing), and firewalls.
Qualification, Certification & Educational Requirements
- Bachelor's degree in IT, Computer Science, Networking, or equivalent.
- Certifications preferred: CCNA, MCSA/MCSE, CompTIA Security+.
Preferred Skills
- Knowledge of PCI CP or ISO 27001 requirements.
- Familiarity with virtualization (VMware/Hyper-V), backup solutions, and monitoring tools.
- Vulnerability management and patching experience.
- Strong troubleshooting, documentation, and attention to detail.
- Good English and Arabic communication skills.
- Integrity, security awareness, and teamwork.
Benefits
At the company, we provide careers, not just jobs. With 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad, whether in their existing areas of expertise or by branching out into new fields. Together, we believe that embracing flexibility is a smarter way of working. Great journeys start here.
