About the Role:
The company is currently seeking a Duty Manager - Engineering to join the resort’s Engineering team. This position will involve directing 24/7 Duty Engineering operations with a focus on life safety, guest impact, business continuity, and asset protection. The ideal candidate should be able to lead responses to major incidents involving various systems and establish governance for alarm handling, ensuring safety and operational continuity.
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Responsibilities:
- Direct 24/7 Duty Engineering operations, prioritizing life safety, guest impact, business continuity, and asset protection.
- Lead the response to major multi-system incidents involving fire alarms, power, cooling, water, drainage, lifts, and severe weather.
- Establish governance for BMS alarm handling, trends, schedules, setpoints, overrides, restoration, and escalation.
- Control AFA impairments, isolations, compensating measures, permits, and reinstatement, ensuring all actions remain traceable.
- Lead Duty Assistant Managers and Senior Technicians, maintaining appropriate capability and coverage across all shifts.
- Use Maximo, BMS alarm data, and duty reports to monitor response, recurring issues, open risks, and handover quality.
- Coordinate specialist contractors and provide operational input to commissioning, controls integration, and system handover.
- Maintain strong working relationships with Security, HSE, Hotel Operations, and Engineering trade managers.
- Provide clear incident updates, risk assessments, and recommendations to the Engineering Director - Mechanical.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor’s degree in Mechanical, Electrical, Electromechanical, Building Services, Controls or a related Engineering field is preferred; a relevant advanced technical qualification may be considered.
- Minimum 10 years of Facilities or building-services experience, including hands-on trade experience and at least four years in supervisory or managerial duty operations within a complex 24/7 facility.
- Advanced BMS operator experience covering alarms, graphics, trends, schedules, commands, overrides, and operational recovery.
- Strong cross-discipline knowledge of HVAC, electrical distribution, emergency power, water, drainage, fire and life-safety interfaces, lifts, and controls.
- Experience leading 24/7 teams, major incidents, emergency procedures, contractors, permits, and system impairments.
- Working knowledge of Maximo or another CAFM/CMMS platform, with the ability to interpret incident and performance information.
- Familiarity with applicable UAE requirements and relevant NFPA, ASHRAE, and IEC standards; pre-opening experience is highly valued.
- Fluent spoken and written English; additional languages are an advantage.
About Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. Additionally, we provide an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. This results in a highly attractive package for outstanding applicants seeking a career with the company, one of the most renowned brands in the global hospitality industry.
