The company requires an experienced Dynamics 365 Functional Consultant / Technical BA who can demonstrate strong Dynamics 365 experience. You must be capable of analysing the client’s current in-scope processes, designing the target-state process in Dynamics, performing fit-gap analysis, assessing and mapping source data into Dynamics, supporting workflow/configuration, documenting the solution design, driving UI/UX aspects, and assisting with testing, user training, go-live, and Early Life Support (ELS).
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Requirements
- Business process discovery and requirements analysis
- Business process flow design for both existing and new products & services
- Configure capability in Dynamics 365
- Provide guidance and expertise with workflow and automation
- Provide input, guidance, and technical insight into any UI/UX aspects required
- Data mapping and Dynamics data model review
- Solution design and documentation
- Implement the workflow configuration in Dynamics
- Data loading into Dynamics
- Testing, training, and early life support capability
Must Have Key Skills
- Able to demonstrate experience as a Dynamics 365 Functional Consultant / Technical BA delivering Dynamics 365 process analysis and solution design for new and existing products, verticals, and processes
- Strong background in supporting UI requirements, look and feel, plus delivery of optimised UX experiences
- Strong hands-on experience with Dynamics 365 configuration, including Business Process Flows, forms, views, fields, and business rules
- Proven capability in workshop facilitation, requirements capture, current-state / future-state process mapping, and fit-gap analysis from Lead to Contracting
- Proven capability in solution design and Dynamics configuration for the addition of new products and services
- Strong understanding of Dynamics data structures, source-to-target mapping, and data migration considerations
- Experience documenting solution design, including process flows, field/data requirements, business rules, problem statements, assumptions, risks, and dependencies
- Experience supporting UAT, user training, go-live, and Early Life Support for Dynamics 365 implementations
- Deep expertise in the Microsoft Dynamics 365 (D365) Sales module, with strong CRM experience and proven ability to leverage built-in AI agents and capabilities within D365
- Previous experience in Tech companies having a business model which encompasses products and professional services
Benefits
- Employment Visa
- Health Insurance
- Career Path
Location
Abu Dhabi, United Arab Emirates
