As an E-Commerce Integration and Support Specialist, your role is to offer technical, functional, and product support for Merchant Acquiring E-commerce Business in a seamless and error-free manner. Key deliverables include managing new merchant integration with Gateways, Merchant onboarding, projects support, BAT, and training merchants. You will also provide post-integration support and services for existing merchants, driven under pre-defined SLAs which shall be measured against individual performance.
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Responsibilities
- Lead integration of payment gateways, merchant APIs, and other e-commerce platforms with bank systems
- Collaborate with IT and vendor teams for smooth merchant onboarding
- Troubleshoot and resolve technical issues related to transactions and integrations
- Maintain comprehensive documentation for APIs, integration workflows, and support protocols
- Provide technical assistance to merchants using the bank’s e-commerce solutions
- Monitor transaction flows and proactively resolve issues
- Conduct training sessions for merchants and internal teams on system usage and best practices
- Ensure high availability, reliability, and performance of e-commerce services
- Collaborate with UX/UI teams to enhance customer experience across digital channels
- Support deployment of new features, payment methods, and promotional campaigns
- Ensure all integrations comply with UAE Central Bank regulations and internal security policies
- Monitor fraud indicators and coordinate with risk teams to mitigate threats
- Uphold data privacy and transaction integrity across all platforms
- Generate reports on transaction volumes, merchant performance, and system uptime
- Analyze feedback from merchants and customers to recommend platform improvements
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 3–5 years of experience in e-commerce integration, preferably in banking or fintech
- Strong understanding of APIs, payment gateways, and digital transaction flows
- Familiarity with platforms like Magento, Shopify, WooCommerce, and banking systems
- Knowledge of UAE banking regulations and digital payment standards
Location
Dubai, Dubai, United Arab Emirates
