About the Role
The company is looking for an Online Executive to manage the day-to-day online business across assigned online platforms.
Reporting to the Senior E-Key Account Manager, you will take direct ownership of retailer account management and end-to-end execution, translating brand and retailer priorities into commercial plans, accurate forecasts, successful launches, and engaging online experiences. This role combines commercial thinking with hands-on delivery, working across brands, retail partners, and internal teams to drive performance and ensure strong execution.
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Key Responsibilities
Account Management & Commercial Performance
- Manage day-to-day relationships with Ounass and Bloomingdale’s, coordinating trading plans, retailer communication, and follow-up actions.
- Maintain customer plans, activation calendars, sales trackers, and performance scorecards.
- Analyse sales and account performance to identify growth opportunities and recommend corrective actions.
- Prepare monthly business reviews, quarterly business reviews, and investment recommendations.
- Coordinate brand and retailer priorities across commercial initiatives, paid media, launches, and promotional activity.
- Escalate strategic decisions, investment requirements, and significant business risks to the Senior E-Key Account Manager.
Forecasting, Orders & Availability
- Own forecasts for existing products and new launches, aligning assumptions with brands, Demand Planning, and retail partners.
- Track purchase orders from receipt and confirmation through advance shipping notices, invoicing, delivery, and closure.
- Monitor stock availability, order fulfilment, allocations, and delivery risks with Supply Chain and Customer Service.
- Resolve open orders and operational issues, ensuring timely follow-through and clear communication.
Digital Merchandising, Launches & Activations
- Coordinate product listing creation, product detail page enrichment, and content completeness with Accenture.
- Manage launch requirements, including creative assets, samples, gifts with purchase, SKU lists, and promotions.
- Coordinate launch readiness and platform go-lives with brands and retail partners.
- Check live product pages, merchandising, and campaigns for accuracy, quality, and alignment with agreed plans.
- Track and resolve listing issues, credit notes, returns to vendor, and other operational exceptions.
Stakeholder Collaboration
- Build effective partnerships with Ounass, Bloomingdale’s, brand teams, Media, Finance, Demand Planning, Supply Chain, Customer Service, and Accenture.
- Keep stakeholders aligned on priorities, timelines, responsibilities, and outstanding actions.
- Take ownership of issues from identification through to resolution.
Qualifications
What You Will Bring
- 3–5 years of experience in e-commerce, digital marketing, brand management, or account management.
- Experience managing retailer accounts and coordinating the full order-to-delivery process.
- Working knowledge of forecasting, fulfilment, digital merchandising, and media activation.
- Strong analytical and presentation skills, with the ability to turn performance data into practical actions.
- Strong organisation and attention to detail, with the ability to manage multiple launches, orders, and commercial priorities.
- Effective communication, stakeholder management, and problem-solving skills.
- A proactive approach and a clear sense of accountability for delivery.
