About the Role
This role involves performing repairs, providing technical support, and addressing field service requests. It is responsible for departmental operations planning and execution within a technical discipline, functioning with some autonomy while adhering to established policies and standards. The position allows for modifications in procedures as long as the outcomes meet the required quality, volume, and timeliness standards.
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Key Responsibilities
Technical Coordination & Documentation
- Organize, communicate, and document technical work effectively.
- Draft and manage key documents, including Method Statements, non-conformance reports (NCRs), root cause analysis (RCA) reports, project schedules, and resource plans.
Training & Mentorship
- Develop the technical skills of over 60 supervisors across the MEA region to support Maintenance and E&C projects.
- Serve as a technical resource and mentor for less experienced team members.
Strategy & Problem Solving
- Utilize deep technical knowledge and critical thinking to propose solutions that go beyond standard procedures.
- Analyze data from various internal and external sources to make sound, independent decisions.
- Lead small, low-risk projects and drive team consensus on technical topics.
People Management
- Provide indirect people management, including staffing support and performance development.
- Communicate performance expectations clearly and handle sensitive personnel issues as required.
Collaboration
- Work autonomously while coordinating closely with Field Service, Project, Tooling, and Planning managers to meet customer expectations.
- Apply best practices and ensure seamless integration across different functional areas.
Required Qualifications
- Bachelor of Science (BS) in Engineering Technology or a diploma with relevant work experience
- Minimum 6 years of experience as a Technical Manager, Field Service Engineering, and/or Engineering on Gas Insulated Substations (GIS)
- Experience in customer relationship management, project implementation, and technical analysis
- Proficient in Microsoft Office Suite
- Fluency in English
- This role requires around 10% travel across the MEA region
Desired Characteristics
- Arabic and French are an advantage
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Excellent stakeholder management and interpersonal skills
- Excellent organizational and problem-solving skills
- Established project management skills
Additional Information
Relocation Assistance Provided: No
