eCommerce Manager

About the Role
As a member of the B2C team, you will play a key role in shaping the operations and growth of our new B2C platform. This is a 0-1 role where you will have the unique opportunity to influence how our digital prepaid product catalogue is presented and marketed to consumers. You will be one of the first hires to ensure the platform’s success from day one.

Responsibilities

• Own the day-to-day operations of the B2C platform, ensuring accurate catalog listing, pricing, stock availability, and visual merchandising across global categories (gaming, lifestyle, retail).
• Continuously analyze online user funnels, site speed, checkout flows, and cart abandonment rates to optimize conversion rates and average order value (AOV).
• Plan and execute seasonal campaigns, flash sales, bundle deals, and regional promotions in alignment with marketing efforts and brand partnerships.
• Monitor payment gateway performance, checkout success rates, and fraud prevention rules to ensure a smooth, secure purchase flow.
• Coordinate with product and supplier teams to secure exclusive digital gift card inventory, regional catalogs, and localized currencies.
• Track and report on core e-commerce KPIs (GMV, conversion rate, customer acquisition cost, repeat purchase rate, and customer lifetime value).

Requirements

• 6+ years managing a high-volume B2C e-commerce platform, digital marketplace, or consumer tech storefront.
• Deep familiarity with modern e-commerce stacks and web analytics tools (GA4, Mixpanel, Hotjar).
• Proven ability to run A/B tests, identify friction in checkout funnels, and use data to increase revenue without inflating ad spend.
• Experience with digital vouchers, instant downloads, cross-border payments, or multi-currency checkout is a major advantage.
• Thrives in 0-to-1 environments; comfortable building category structures, testing payment flows, and setting up operational processes from scratch.