In alignment with the company’s values, we are dedicated to fostering an inclusive workplace culture. We are seeking an Edge Site Operations Datacenter Program Manager (DCPM) to join our Cloud Operations & Innovation (CO+I) team, which is essential for powering the company’s cloud services. In this role, you will be a key player in delivering core infrastructure and foundational technologies for services such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.
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As the Edge Site DCPM, you will act as the primary contact for site operations issues across Edge datacenter sites in the region. Responsibility includes managing the datacenter lifecycle and working closely with operational partners and vendors to ensure top-notch service delivery. Your focus will be on personnel safety, environmental sustainability, and operational optimization as you lead efforts to meet evolving business demands.
Responsibilities:
- Collaborate with partner teams to ensure seamless site operations.
- Foster relationships with leased facility landlords and IT service providers.
- Plan and monitor infrastructure resources to meet capacity needs.
- Ensure quality control across datacenter IT maintenance support activities.
- Serve as the point of contact for major incidents and assist in their resolution.
- Implement and oversee compliance and security policies for datacenters.
- Engage in regional and global improvement programs.
- Handle budget reviews and vendor management.
Qualifications:
Required Qualifications:
- 2+ years of experience in IT-related projects and/or program management.
- 2+ years of experience operating within physical IT and/or Critical Environment infrastructures.
Preferred Qualifications:
- College degree or equivalent work experience.
- Experience collaborating across multiple technical disciplines.
- Knowledge of Internet WAN topologies and cabling infrastructure.
- Familiarity with optical distribution systems and enterprise-class IT infrastructures.
- Strong customer service, interpersonal, and communication skills.
Location: Saudi Arabia (Remote)
Job Type: Full-time
Language Requirements: Not specified.
This position is open for a minimum of 5 days, and applications will be accepted on an ongoing basis until filled. The company is an equal opportunity employer encouraging applications from all qualified individuals.
