eDiscovery Project Manager

About the Role
The Senior e-Discovery Project Manager oversees the execution of litigation support projects and is ultimately responsible for the quality and timeliness of each project. This role involves building relationships with clients, learning their technical specifications, and advising on best practices when appropriate. The Senior e-Discovery Project Manager identifies potential project problem areas and addresses them proactively. Additionally, this position is part of the TLS global information security management team and is responsible for managing the risk, policies, and procedures pertaining to the Australian information security management system (ISMS) in accordance with ISO27001 security standards.

Position Responsibilities

• Responsible for the execution of litigation support projects.
• Oversee the full life cycle of projects according to client parameters.
• Track delivery schedules, ensuring proper quality assurance, and manage changes in work scope.
• Communicate with clients and proactively offer solutions to improve their workflow through the life cycle of a case.
• Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
• Monitor multiple projects to ensure deadlines are met.
• Work with Relativity and LAW to execute document productions, including Bates stamping, creating load files, and performing OCR.
• Design custom event handlers and Relativity scripts to improve workflow.
• Work closely with production staff to ensure proper allocation of resources based on deadlines and client priorities.
• Serve as a liaison between production staff and clients during the life cycle of a project.
• Develop and utilize strong analytical skills to research potential solutions and determine appropriate courses of action.
• Ensure jobs are completed according to client and industry standards, meeting job specifications and deadlines.
• Attend client meetings with sales teams to assist in closing deals.
• Perform other special projects or duties as required.
• Work with the global ISMS team to identify risks and contribute to the development and implementation of a continuously evolving ISMS, including operational policies, threat prevention, regulatory requirements, business continuity, and disaster recovery processes.
• Ensure ISMS policies and procedures are followed, covering all aspects from clean desk policies to data integrity of replication/backups.
• Ensure that TLS team members are up-to-date on security training and understand ISMS policies relevant to their roles.
• Ensure policy owners review and update documentation according to the procedure review lifecycle.
• Ensure security and system access is audited regularly, conforming to the principle of least privilege (PoLP).
• Identify continuous improvement opportunities within the ISMS at TLS Australia.
• Be the main point of contact for incident management and security breaches.
• Act as the primary contact for internal and external audits, including client audits.
• Be an active member of the global ISMS implementation team for TLS.

Essential Skills and Experience Required

• Bachelor's or JD Degree.
• At least 2 years of eDiscovery project management experience required; vendor preferred.
• Working knowledge of operations, including document imaging, printing, coding, and electronic data processing.
• Experience with Digital Reef, Relativity, IPRO, LAW PreDiscovery, Concordance, Summation, or other review database applications is a must.
• Knowledge of MS Office applications, including MS Access, is required.
• Availability to work overtime, including evenings and weekends as needed.
• Available by phone or email when out of the office as needed.
• Ability to work well under pressure and meet tight deadlines.
• Excellent customer service skills.
• High-level problem-solving and multitasking skills.
• Proven relationship management, influencing, negotiating, consulting, and communication skills, both oral and written, on complex issues, including effective expectations management amid conflicting priorities.
• High competency in developing documentation, managing procurement, and selection processes.
• Expertise in information management systems, secure data management techniques, risk assessment, and technical security policies.
• Practical knowledge of technology, internal audit, external audit, or ICT security practices, with experience in public and private sector reviews.

Desired Skills

• Knowledge of SQL and/or Visual Basic.
• RCA certification.
• Advanced knowledge of Microsoft Windows end-user device Operating Systems.
• Advanced knowledge of Microsoft Office Suite.
• ISO27001 or similar certification experience is an advantage.