ABOUT THE ROLE
The Support Services Manager leads the PRO and Travel Services teams, overseeing government relations, corporate travel, regulatory compliance, and employee support services. This role is pivotal in ensuring a seamless and high-quality experience for both employees and executives.
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ROLE PROFILE
- Lead and develop the PRO and Travel Services teams, ensuring high service standards and operational excellence.
- Oversee employee visa processing, embassy submissions, mission visas, and all related documentation requirements.
- Manage corporate travel arrangements, including flights, accommodation, transportation, and business travel visas.
- Ensure compliance with UAE government regulations, immigration requirements, and corporate travel policies.
- Build and maintain effective relationships with government entities, embassies, travel providers, and external stakeholders.
- Monitor visa processing and travel support activities to ensure timely and accurate service delivery.
- Partner with Human Capital and internal functions to provide seamless employee mobility, visa, and travel support.
- Drive process improvements, manage reporting on visa and travel operations, and optimize efficiency, cost, and employee experience.
REQUIREMENTS
- Support a broad stakeholder group across all employees, partnering closely with EGC, Legal, and Human Capital teams to deliver seamless government relations and travel services.
- Hold a Diploma or Bachelor's degree in a relevant field, with 5-7 years' experience in UAE government relations/establishment services, a strong knowledge of licensing and regulatory processes, and proven experience leading teams handling government transactions.
- Utilize data governance and reporting practices to maintain service quality, regulatory compliance, and continuous process improvement.
- Apply expertise in compliance management, government relations, policy interpretation, business writing, and systems and data management to ensure operational excellence.
- Lead teams effectively through change by applying sound decision-making, strategic thinking, emotional intelligence, and people leadership capabilities.
- Demonstrate strong stakeholder management, communication, customer focus, problem-solving, and collaboration skills while fostering shared accountability and resilience.
WHAT WE OFFER
- Work in a friendly environment where everyone shares positive vibes and excitement about our future.
- Join a team of over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
