About the Role
Own a product surface millions of people across the GCC use to run their homes. Every month, hundreds of thousands book a cleaner, a beauty service, a handyman, or a healthcare visit through the company. The product decisions behind that experience are what you will own. We are looking for an EIR - Product who treats metrics as the scoreboard, thinks in a structured and rigorous way, has built AI into their work, and wants to create the most loved super app for home services in the region.
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The Role
You will own the product end to end, which includes discovery, PRDs, backlog, prioritization, launch, and the metrics that follow, all while working closely with engineering and design teams. You will report to the Director of Product and have a significant say over what we build and why. Your responsibilities will encompass a variety of areas within the marketplace:
- Clients booking and paying for services
- Professionals managing their availability and jobs
- Internal teams ensuring that services run smoothly
You will be responsible for managing payments, availability, assignment, CRM, fulfillment, and the interconnected flows that tie these components together. This is not a position where you tend a backlog filled by others. We need you to identify weak ideas early, make tough prioritization decisions, and take ownership of the outcomes.
Your Team
Join a small, senior product group reporting to the Director of Product, alongside a dedicated team of PMs, engineers, and designers who prioritize fast shipping and data-driven decisions. The existing product's success was achieved by a handful of people, creating a substantial opportunity for you to shape what we build and how we work. In your first week, you will:
- Meet with your engineering and design partners
- Engage with the portion of the product you will manage
- Analyze its metrics and establish the first target you aim to influence
What You’ll Do in Your First 6 Months
- Move a real metric by shifting conversion, GMV, rebooking, or payment success rates in one core area — funnel, matching, or payments.
- Execute a complete discovery-to-launch cycle, delivering a genuine PRD and a shipped release, collaborating with engineering and design.
- Define, instrument, and report the metrics for your area, ensuring ownership of your scoreboard.
- Ship an AI-driven solution, placing AI at the center rather than merely bolting it on.
How We Work
- Discovery-led: We rely on thorough discovery and comprehensive PRDs rather than assumptions.
- Metrics-obsessed: Each area has its scoreboard, which you will own.
- Prototype-driven: We prioritize rapid prototyping and iteration based on user feedback.
- AI-first: AI tools are integral to our research, writing, and shipping processes.
- Deeply cross-functional: You will collaborate daily with multiple teams, including engineering, design, CX and support ops, payments and finance, and supply and provider ops.
What We’re Looking For
Must-haves:
- Background in consulting or strategy consulting, with a desire to move into product ownership.
- Startup or scale-up experience, even briefly, to understand execution beyond advisory.
- Strong ownership instinct to live with the outcomes, not merely to provide advice.
- Strong analytical skills; you should have practical experience with data retrieval using SQL or Python and have built models that influenced decisions.
- Structured, systematic approach to problem-solving, capable of creating clear frameworks from complex issues.
- Versatility and eagerness to contribute across the entire product spectrum, rather than focusing on a narrow area.
- Proficiency in metrics and experimentation, including designing tests, interpreting results honestly, and taking action.
- Experience incorporating AI into your work processes.
Nice-to-haves:
- Previous product experience is a plus, especially if you have owned a consumer or mobile product and influenced important metrics.
- Familiarity with marketplace dynamics, understanding the intricacies of two-sided models is a bonus.
Why the company, Why Now
Since 2015, we have pioneered digitalizing home cleaning in the UAE and now operate in 10+ cities with over 200 full-time employees, 6K+ service professionals, and more than 15 million sessions delivered across the UAE and KSA. The product that got us here was built by a small team; the product that propels us to the next level will be built with your contributions in mind.
This position is based in Dubai, full-time, with support for visa sponsorship and relocation for the right candidate. If you have ever made tough decisions based on data or obsess over user drop-off points in a funnel, we want to hear from you!
