The NOC Engineer (L1) will be responsible for monitoring, troubleshooting, and supporting network operations to ensure optimal performance and uptime. This role involves detecting and resolving network issues efficiently, contributing to the overall effectiveness of IT services.
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Key Responsibilities:
- Monitor network infrastructure, servers, and critical IT systems to detect performance issues and outages.
- Respond to network alerts, investigate incidents, and perform initial troubleshooting to resolve minor issues.
- Escalate unresolved technical issues to L2/L3 teams and coordinate with vendors when necessary.
- Maintain incident logs and documentation for tracking network performance and issue resolution.
- Assist in network device configuration, software updates, and patch management under supervision.
- Perform basic troubleshooting for routers, switches, firewalls, and network links.
- Support IT teams in diagnosing and resolving connectivity issues for internal users.
- Follow established NOC procedures, SLAs, and escalation protocols to ensure efficient network operations.
- Participate in shift handovers, providing detailed reports on network incidents and performance.
- Continuously improve technical skills and stay updated with emerging networking technologies.
Qualifications & Skills:
- Education: Bachelor’s degree in Electronics Engineering or Electrical Engineering.
- Experience: 0-2 Years.
- Basic knowledge of Networking Fundamentals (TCP/IP, DNS, DHCP, VLANs).
- Understanding of Routing & Switching concepts.
- Familiarity with firewalls, VPNs, and network security principles.
- Strong problem-solving and troubleshooting abilities.
- Good communication and teamwork skills.
- Ability to work in a 24/7 shift environment.
Preferred Certifications:
- CCNA, CompTIA Network+, or any relevant networking certification (a plus but not required).
- Experience with network monitoring tools (e.g., SolarWinds, PRTG, Zabbix, Nagios).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy).
Behavioral Competencies:
- Attention to Detail: Ability to analyze network alerts and respond effectively.
- Adaptability: Ability to work under pressure and in a fast-paced environment.
- Team Collaboration: Work closely with IT, L2/L3 engineers, and vendors.
- Customer Service Orientation: Assist internal teams with network-related queries.
Work Conditions: On-site, Full-time, 24/7 shift-based environment in Riyadh, Saudi Arabia.
