EMFI Implementation Lead

The Implementation Leader delivers our time capture cloud solution into member firms in accordance with Global IT processes & governance for project and operational targets. Supports Business Programme Leaders in managing the solution life cycle delivered through systems implementations teams in close partnership with Solution Architects, Business Analysts, Technical & Development resources and Service operations.

Location
Warszawa

Requirements

• Bachelor's degree or combination of relevant education and experience
• Preferred: 5+ years of experience
• Demonstrates extensive abilities with, and/or a proven record of success directing efforts including:
  • Delivering change management strategies and IT transformation initiatives with substantial operational experience in applying them
  • Working in a global organization with an understanding of cross-cultural communication styles
  • Managing and operating the budget to support agreed-upon goals and service levels
  • Implementing and directing time management work in Enterprise Architecture, PMO, Communications and Change Management, and Portfolio and Investment Management
  • Responding to staff questions/comments to Leadership and supporting the time management strategy
  • Collaborating and influencing stakeholders to meet their specific business time management requirements
  • Identifying business issues and liaising with relevant IT leaders to maintain alignment between IT initiatives and the current and future direction of the firm
  • Understanding Direct Account Management services for an assigned initiative, cluster, or subset of territories on behalf of local or global IT to optimize customer service satisfaction levels
  • Utilizing technical security operations and information security standards, such as the ISO 27001 information security standard
  • Building effective relationships with key stakeholders including local IT, HC, and finance leadership, and other customers as appropriate
  • Communicating agreed Service Level Agreements (SLAs) and conducting investigations or analysis on variations from expected performance levels
  • Seeking opportunities for continuous improvement within role, processes, team, and the IT organization as a whole
  • Driving continuous service improvements for the customer and end user experience, influencing others internally and externally through both direct and indirect reports
  • Displaying customer focus background with commercial awareness and strategic thinking capability
  • Providing high levels of customer service to IT users in a large organization

Work Conditions

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speakers
• Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
• 3 paid hours for volunteering per month
• Additional paid Birthday Day off
• Referral opportunities for friends to work with us

Recruitment Process

• Apply
• Talk to our Recruiter on a short HR screening call
• Get to know each other better during an interview with the recruiter and hiring manager