Employee Experience Director

About the role / About the job
As the company continues to scale, the company aims to design a purposeful employee experience, crucial in the fast-paced cryptocurrency exchange industry. This new role of Head of Employee Experience & Innovation will take lead responsibility for crafting how employees interact with the organization, from office environments to internal communications and engagement initiatives.

Mission
The mission is to cultivate a workplace where talent across various locations feels informed, connected, and empowered to perform at their best while leveraging data and innovative ideas, including AI, to continually enhance that experience.

Key responsibilities
Employee engagement

• Design and run the employee listening strategy: engagement surveys, pulse checks, lifecycle surveys, and exit insights.
• Turn results into action plans with leaders, tracking progress to ensure employees see their feedback lead to change.
• Shape the employee journey from onboarding to exit, removing friction at key moments.
• Lead recognition programs and culture initiatives that promote the company’s values.
• Build community and belonging programs, including employee networks and wellbeing initiatives.

Internal events

• Own the internal events calendar for all-hands, town halls, leadership offsites, team celebrations, and company milestones.
• Deliver inclusive events across various locations and formats (in person, hybrid, virtual) with defined goals, budgets, and measures of success.
• Manage vendors, budgets, and logistics while maintaining strong cost discipline.

Internal communications

• Construct the internal communications strategy and editorial calendar.
• Manage all internal communications channels, including the intranet, company newsletter, all-company email, and communication platforms such as Slack or Lark.
• Own intranet content management from strategy to publishing workflows, ensuring information accuracy and currency.
• Partner with leadership on messaging and coordinate with Corporate Communications, Legal, and Compliance to ensure sensitive messages are accurate and consistent.
• Measure the reach and understanding of internal communications to continuously improve information flow.

Innovation

• Introduce new tools and ideas to enhance the employee experience, including AI-enabled self-service and automation of routine HR processes.
• Conduct small pilots, assess results, and scale successful initiatives.
• Collaborate with HR Technology and IT to maintain a user-friendly People tech stack.

Leadership

• Build, lead, and develop a high-performing team across the four key areas mentioned.
• Manage the function's budget and vendor relationships while being part of the People Leadership Team.

Workplace operations

• Lead the global Workplace Operations team managing the company’s offices in Dubai (UAE), Malaysia, Hong Kong, and Singapore.
• Develop office strategy and space planning in coordination with the Finance team, including openings and expansions.
• Ensure consistent workplace standards across all locations encompassing facilities, health, safety, and ambiance.
• Collaborate with IT, Security, and Legal on physical security and business continuity.
• Utilize occupancy data and employee feedback to design desirable office spaces.

What success looks like in the first 12 months

• Workplace operations: Establish consistent workplace standards across all office locations and secure a budget agreement with Finance.
• Engagement: Launch a company-wide listening program with actionable plans.
• Internal events: Set an annual events calendar and successfully execute major events such as an all-hands meeting.
• Internal communications: Organize the intranet with clear governance; implement a channel strategy for effective information flow.
• Innovation: Test and evaluate at least two employee experience innovation pilots.
• Team: Ensure the function is fully staffed with clear roles and responsibilities.

What you bring
Requirements

• 12+ years in People, employee experience, workplace, or internal communications, including 5+ years in leadership roles.
• Proven ownership in multi-country workplace or office operations, employee engagement, internal communications, or large-scale events.
• Experience managing intranets or internal communication platforms.
• Strong analytical skills, capable of making decisions based on survey and channel data.
• Excellent writing skills, especially for senior executive communication.
• Budget and vendor management experience.
• Fluent in English.

Preferred

• Experience in sectors such as fintech, crypto, or financial services.
• Familiarity with diverse geographical regions, especially the Gulf and Asia.
• Hands-on experience implementing AI and automation to enhance employee services.
• Knowledge of HRIS, engagement, and communications platforms like Workday, Culture Amp, Lark, Slack.
• Proficiency in Arabic or Mandarin is a plus.

How you lead

• Builder: You develop and scale programs from scratch.
• Data-driven: You strategically measure outcomes and decide investments.
• Executive presence: You establish trust and communicate effectively with senior leaders.
• Global mindset: You consider cultural and time zone diversity in your designs.
• Bias for action: You quickly test ideas and learn from results.
• Integrity: You handle sensitive information with confidentiality.

Why Join Us

• Study Growth Fund: Support for professional development and continuous learning.
• Internal Events: Opportunities for team-building activities and innovation workshops.
• Global Collaboration: Engage with a diverse team from around the world.
• Career Advancement: Access to growth opportunities within a rapidly expanding company.
• Internal Mobility: Encouragement for long-term career development and internal job opportunities.