About the Role / About the Job
To provide efficient and compliant employee services administration covering HR operations, onboarding, offboarding, insurance management, travel desk management, and employee support.
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Key Responsibilities
Financial
- Ensure delivery of employee services within approved budgets.
- Maintain accurate records supporting payroll, benefits, and government transactions.
Stakeholder / Customer
- Serve as a primary point of contact for employees regarding employee services inquiries and issues.
- Liaise effectively with internal departments, insurance providers, travel agencies, and external vendors.
Operational
Public Relations (PRO):
- Process application, renewal, amendment, and cancellation of employment visas, residency permits, Emirates IDs, and Labour contracts.
- Support the employee to medical facility and in obtaining biometric data in EID authority.
- Ministry of Human Resources and Emiratisation (MOHRE) and Immigration:
- Process application, renewal, amendment, and cancellation of employment visas, residency permits, Emirates IDs, and Labour contracts as mandated by the MOHRE and Immigration authority.
- Submit all the related government services invoices to finance for payment.
- General Pension and Social Security Authority (GPSSA):
- Process registration, renewal, amendment, and deregistration as mandated by the pension authority.
- Monitor and review the monthly pension contribution, including arrears and related cost.
Employee Services:
Onboarding activities:
- Collect and verify onboarding documents (contract, personal details, bank details, etc).
- Coordinate IT & HRIS access, email, and company ID issuance.
- Manage the HRIS biometric registration.
- Coordinate with Payroll Team for salary setup and benefits enrolment.
Offboarding activities:
- Collect employee’s exit clearance and interview form.
- Manage the HRIS biometric deregistration.
- Coordinate with Payroll team regarding full and final settlement.
Roads and Transport Authority (RTA) Security Clearance Administration
- Process application, renewal, amendment, activations, and deactivations.
- Liaise with staff, contractor, RTA, Police, and relevant authorities and stakeholders.
- Track validity of security clearances.
- Maintain confidentiality of security-related documentation and information.
Insurance Administration:
- Execute the addition, deletion, and amendments with the insurance provider.
- Maintain insurance records and employee documentation.
- Support claim escalations and resolve insurance related issues.
Travel Desk and Business Support:
- Execute travel booking for new joiners, including repatriation ticket for leavers.
- Manage business travel arrangements for employees, including travel form approvals.
- Maintain travel records.
- Support emergency travel requirements.
Other services:
- Manage issuance of PR / PO and GRN through HRIS for all related HR requirements.
Recordkeeping and Documentation
- Maintain accurate records of employee information and related documents.
- Organize and maintain electronic and hard-copy employee files securely and confidentially.
- Administrator of employee data within MOHRE, Immigration, GPSSA, Insurance, RTA clearance.
Communication and Employee Services
- Respond promptly to employee inquiries regarding visa, pension, insurance, and travel desk.
- Prepare and issue relevant reports.
Contribute to the improvement of the Employee Services processes through automation, standardisation, and digital transformation.
Capability/People
- Provide support to employees related to services inquiries.
Dimensions
- Responsible for the administration of Employee Services processes throughout the employment cycle.
- Responsible for maintaining confidential employee records within HR.
Minimum Qualifications
Education / Certification
- Bachelor’s degree in human resources, Business Administration, or equivalent.
Experience
- Minimum 3 years of HR Administration or Employee Services experience.
- Strong experience in Government Relations / PRO services.
- Experience in HR system, employee insurance, and travel coordination.
- Experience within the transportation, rail, or service industry is desirable.
Skills / Training
- Fluent in English.
- Excellent communication and interpersonal skills.
- Advanced Microsoft Office proficiency.
- Arabic language is advantageous.
