Employee Workplace Solution Advisor, Dubai

About the role
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at the company. The company aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs around the world.

The Employee Workplace Solution Advisor (EWS) is responsible for maintaining sufficient number of activities in order to deliver outcomes in line with the IWPB strategy through a need-based selling approach (EDRAS), acquisition of quality business & driving excellent customer service. The EWS advisor will work closely with the EWS CAM (Corporate Account Manager) to drive improved penetration only within approximately 800 EWS companies and improve the company market share. They will also work with the EWS Loan Specialist and refer all borrowing customers through a structured referral process. They will be responsible for managing customer expectations through service clinics, open days, regular meetings, and improved engagement with the company in making the company the preferred banking partner.

In this role, you will:

• Meet performance expectations primarily across Acquisitions and Revolving, in addition to non-financial KPIs.
• Be the first point of contact for the employees of assigned companies for fulfilling banking needs across Acquisitions, Revolving, and referring Borrowing needs (Personal loan and Mortgage).
• Work collaboratively with colleagues from Corporate, EWS CAM, EWS Loan Specialist to drive improved engagement and penetration with these approved companies.
• Ensure there is a holistic view of the company capabilities shared with the customer across Wealth, International Banking Corridors, Private Banking, and ensure proper referrals are made to the respective business.
• Drive and encourage companies to utilize our Financial wellbeing sessions across their employees.
• Meet Group standards of Compliance and internal controls with zero tolerance of misconduct.
• Build high standards of customer service, efficiency, and expected level of productivity.

To be successful in the role, you should meet the following requirements:

• Complete understanding of the IWPB products, propositions, and services, including the global service standards, and the ability to communicate this effectively to customers.
• Experience in dealing with emerging affluent and affluent customers in proposing products and services.
• Adept at developing a networking strategy and proven ability to achieve activity and outcome goals.
• Knowledge of competitor activity, propositions, and offers.
• Ability to manage high-net-worth clients.
• Strong communications and interpersonal skills.
• Strong negotiation skills.
• Good team player.
• Excellent problem-solving skills.
• Effective/seamless handover of customer relationships to those with appropriate skills to manage them.
• Customer service orientation.
• Risk awareness.
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).

Benefits
The company is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business, and our people. Different ideas and perspectives help us innovate, manage risk, and grow the business in a sustainable way.