About the job
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Key Job Responsibilities
- Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to an event
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment
- Troubleshoot technical issues and resolve problems quickly
- Comply with all Company security and safety measures
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers
- Be a leader, mentor and coach for other Technicians on delivering world-class service philosophy
Customer Service
- Maintain a positive relationship with all clients
- Meet with guests on site to ensure their needs are met
- Monitor events and check in on customers throughout the day
Technical Ability
- Demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues
- Anticipate equipment challenges and changes in a timely manner
Systems Knowledge
- Understand company processes and procedures
- Drive revenue through floor up-selling techniques
- Work with clients to finalize invoices
Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within the scope of work may be assigned at any time with or without notice, as necessitated by business demands.
