As an End to End Technical Manager, you will provide technical oversight and operational management across the customer’s entire network infrastructure. You will collaborate closely with Local L2/Subject Matter Experts, as well as Local and remote Network Operations Center (NOC) teams, and multi-vendor partners to ensure high service availability and end-to-end performance. Your role will encompass incident and problem management, preventive care, automation, and service optimization, all aimed at ensuring smooth network operations and delivering a superior customer experience.
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Key Responsibilities:
- Lead and manage end-to-end technical operations across Core, RAN, Transport, and IP domains, ensuring SLA and KPI compliance.
- Drive incident, problem, fault, and change management, focusing on Root Cause Analysis (RCA) and preventive actions.
- Provide 2nd level support for escalated incidents and manage escalations to vendor L3 support.
- Ensure 24x7 operational continuity and optimize performance through proactive fault prevention.
- Oversee integration, upgrades, and lifecycle management of multi-vendor network elements.
- Support project execution in rollout, migration, and transition-to-operations activities.
- Act as the single point of technical contact between the company, customers, and third-party vendors.
- Prepare and present comprehensive KPI dashboards and performance reports to stakeholders.
Key Skills and Experience:
- 10+ years of experience in telecom operations or technical management, preferably in a Managed Services environment.
- Degree in Computer Science, Electrical Engineering, Telecom, or Computer Engineering.
- Proven experience leading multi-domain operations and service assurance.
- Strong understanding of network architecture and performance optimization.
- Excellent communication and leadership skills.
- Familiarity with ITIL, SLA management, and service delivery frameworks.
Preferred Qualifications:
- Certifications such as PMP, ITIL, or Agile.
- Experience in multi-vendor environments.
- Knowledge of automation tools and data analytics platforms.
Language Requirements: Not specified.
About Us:
The company is committed to innovation and technology leadership across mobile, fixed, and cloud networks. We focus on fostering a culture of inclusion and respect for individuality, empowering our employees to bring their authentic selves to work. We offer continuous learning opportunities, well-being programs, and a collaborative environment that encourages innovation and personal growth.
