As an E2E Technical Manager, you will provide technical oversight and operational management across the customer’s entire network infrastructure. You’ll work closely with Local L2/Subject Matter Experts, Local and remote NOC teams, and multi-vendor partners to ensure high service availability and end-to-end performance. Your role will include:
- Leading and managing E2E technical operations across Core, RAN, Transport, and IP domains, ensuring SLA and KPI compliance.
- Providing 2nd level support for escalated incidents and managing escalations to vendor L3 support.
- Ensuring 24x7 operational continuity and continuous performance optimization.
- Overseeing the integration and lifecycle management of multi-vendor network elements.
- Supporting project execution and managing E2E testing and operational handover.
- Acting as the single point of technical contact between Nokia, customers, and third-party vendors.
- Preparing and presenting comprehensive KPI dashboards, RCA summaries, and performance reports.
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Key Skills and Experience:
- 10+ years of experience in telecom operations or technical management, preferably within a Managed Services environment.
- Degree in Computer Science, Electrical, Telecom, or Computer Engineering.
- Proven experience leading multi-domain operations and service assurance.
- Strong understanding of network architecture, fault management, and performance optimization.
- Excellent communication and leadership skills for cross-functional collaboration.
- Familiarity with ITIL, SLA management, and service delivery frameworks.
Preferred Qualifications:
- Certifications such as PMP, ITIL, or Agile.
- Hands-on experience in multi-vendor environments and integration challenges.
- Working knowledge of automation tools, OSS systems, and data analytics platforms.
Language Requirements:
Fluency in English is typically expected; additional language skills may be advantageous.
About Us:
Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. We value inclusion and diversity, empowering you to bring your authentic self to work. Join us in creating technology that enables the world to act together.
What We Offer:
Nokia provides continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and a culture that fosters respect and inclusion.
Nokia is an equal opportunity employer and is committed to a culture of inclusion.
