About
The End User Support Senior Specialist provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficiently.
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Responsibilities
- Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.
- Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.
- Support Windows and macOS environments, corporate applications, and Active Directory user access management.
- Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.
- Resolve technical problems related to LAN, WAN, and VPN, including configuring and maintaining routing, switching, network setup, and internet connectivity.
- Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.
- Lead and mentor other support engineers, providing guidance on complex technical issues and best practices.
Requirements
- Bachelor’s degree in computer science or computer information system.
- 4 to 6 years of experience in IT field support.
- Ability to communicate effectively and professionally.
- Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting.
- Proficiency in supporting enterprise-level applications, including Microsoft 365 and other business-critical tools.
- Knowledge of networking fundamentals, including VPNs, Wi-Fi troubleshooting, TCP/IP, DHCP, and DNS.
Location
Amman
What We Offer
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, and to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
- Collaborate with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
