Endpoint & End User Support Engineer

About the Job:
We are seeking an experienced and hands-on Endpoint & End User Support Engineer to provide temporary operational coverage during a planned resource absence. The role will focus on endpoint management, user support, device compliance, software deployment, patch management, and day-to-day IT operations across the enterprise environment.

Key Responsibilities:

• Endpoint Management & Security:

  • Administer and manage ManageEngine Endpoint Central.
  • Monitor and deploy operating system and third-party application patches.
  • Perform software deployment, upgrades, and package management.
  • Manage endpoint compliance and remediation activities.
  • Implement and manage device control policies, including USB and peripheral controls.
  • Monitor endpoint health, security alerts, and configuration compliance.
  • Assist in endpoint hardening and security configuration activities.
  • Support endpoint inventory accuracy and lifecycle management.

• End User Support:

  • Provide L1 and L2 technical support for desktops, laptops, mobile devices, and peripherals.
  • Troubleshoot hardware, operating system, network connectivity, printing, and application issues.
  • Support onboarding and offboarding activities for employees.
  • Coordinate device preparation, deployment, replacement, and recovery activities.
  • Support remote users and multiple locations as required.
  • Maintain support documentation and knowledge articles.

• Microsoft 365 & Endpoint Services:

  • Assist with user account administration and troubleshooting.
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Apps.
  • Assist with device enrollment and management processes.
  • Support authentication and access-related troubleshooting.

• Operational Support:

  • Track and resolve incidents and service requests within agreed timelines.
  • Participate in routine maintenance activities and operational checks.
  • Coordinate with vendors and internal IT teams for issue resolution.
  • Support IT asset management activities and inventory verification.
  • Escalate complex issues to senior engineers as required.

• Security & Awareness Support:

  • Provide administrative support for security awareness activities when required.
  • Assist Information Security team with endpoint-related audits, reporting, and compliance activities.
  • Support the collection of endpoint data for security investigations and incident response.

Required Skills & Experience:

• Technical Requirements:

  • 3-5 years of endpoint administration and IT support experience.
  • Strong hands-on experience with ManageEngine Endpoint Central.
  • Experience in:
    • Patch Management
    • Software Deployment
    • Endpoint Configuration Management
    • Device Control / USB Control
    • Endpoint Compliance Monitoring
  • Good understanding of Windows 10/11 administration.
  • Experience supporting Microsoft 365 environments.
  • Knowledge of Active Directory and Group Policy.
  • Basic networking troubleshooting skills (DNS, DHCP, TCP/IP, Wi-Fi, VPN).
  • Experience troubleshooting laptops, desktops, printers, and mobile devices.

• Preferred Skills:

  • Experience with Microsoft Intune.
  • Exposure to endpoint security solutions and EDR platforms.
  • Familiarity with ITIL-based service management.
  • Experience working in enterprise environments with 500+ endpoints.

Candidate Profile:

• Strong troubleshooting and problem-solving skills.
• Able to work independently with minimal supervision.
• Good communication and user-facing support skills.
• Capable of managing multiple priorities in a fast-paced environment.
• Customer-service oriented with a proactive approach.

Location: Abu Dhabi, United Arab Emirates
Work Conditions: On-site, Temporary
Language Requirements: Not specified.