About the Role
As an Engagement Manager (EM) in Client Services, you will play a key role in various phases of the Sales lifecycle. You will focus on Client Relationship Management and business development (Farming) for our customers across the Energy, Services, and Government sectors.
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Responsibilities
- Manage relationships with key client personnel, including CXOs and CXO -1 level, while understanding the organizational culture of the client.
- Influence clients by selling concepts based on capability and a proven track record in similar situations.
- Conduct research and competitor analysis to define strategies that enable favorable outcomes.
- Review sales plans, pursuit plans, and business pipeline with leadership to ensure target achievement.
- Gain expert knowledge of MSA and other contract processes and standards. Understand the nuances of MSAs and their interdependencies with other business aspects.
- Conduct client presentations and workshops, and drive pricing and MSA negotiations.
- Provide input for building alliances with relevant product/service vendors.
- Maintain hygiene on account operations.
- Create proposals and solutions in line with RFP requirements shared by clients.
- Proactively present the company's offerings to industry prospects.
- Collaborate with the delivery organization on staffing and handling any delivery-related issues to prevent escalations.
Qualifications
- Proven track record of successfully managing business solutions and client engagements.
- Strong business development, relationship management, and account management experience is required.
- Experience growing existing accounts and building relationships with C/C-1 level client contacts.
- Reasonable understanding of the Global Delivery Model and the IT service industry.
- Experience managing large multi-location consulting engagement teams is desirable.
- Hands-on experience with proposal creation and leading proposal presentations.
- Strong leadership, interpersonal, communication, and presentation skills.
- A wide variety of IT and business consulting engagement experience.
- Extensive experience working with large UAE Oil & Gas companies and government entities.
Personal Attributes
We value certain personality traits in addition to professional qualifications:
- High analytical skills
- A high degree of initiative and flexibility
- Strong customer orientation
- High quality awareness
- Excellent verbal and written communication skills
Location and Compensation
- Position based in UAE – Dubai or Abu Dhabi
- Competitive compensation, including bonus.
