About the Job
We are seeking an Engagement Owner with over 15 years of experience in Banking, Financial Services, and Insurance (BFSI), Quality Engineering, Technology Delivery, or IT Services. This role involves managing large banking engagements with end-to-end delivery ownership, working closely with clients in the Middle East and UAE, and ensuring successful technology transformation and service delivery.
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Key Responsibilities
- Own the overall client engagement and senior stakeholder relationship.
- Drive end-to-end delivery across Banking Quality Engineering (QE) and technology programs.
- Manage revenue, margin, forecasting, resource planning, and P&L performance.
- Transform quality engineering, drive automation, and improve productivity.
- Identify and promote AI/GenAI and intelligent automation opportunities within the account.
- Establish and manage SteerCo, governance, delivery, and performance management.
- Proactively manage risks, issues, dependencies, and client escalations.
- Build strong relationships with CIO, CTO, and business and technology leadership.
- Foster account mining and new opportunities in partnership with sales and consulting teams.
- Lead and mentor large multi-disciplinary onsite/offshore teams.
- Drive continuous improvement across delivery, quality, productivity, and customer experience.
- Support RFP/RFI, solutioning, proposals, and commercial discussions.
- Develop and execute the client's QE, Digital, and AI/GenAI transformation roadmap.
- Ensure strong alignment between client business objectives, technology outcomes, and growth objectives.
Requirements
- 15+ years of experience in BFSI/Banking, Quality Engineering, Technology Delivery, or IT Services.
- Proven experience managing large banking engagements/programs with end-to-end delivery ownership.
- Strong experience working with Middle East/UAE banking clients.
- Experience in Engagement Management, Service Delivery, and Profit & Loss (P&L) ownership.
- Strong Technical Program Management (TPM) and multi-program delivery expertise.
- Understanding of Banking QA/QE, Test Automation, Digital Banking, and Technology Transformation.
- Exposure to AI/GenAI, Automation, DevOps, and Digital Transformation.
- Client relationship and CXO-level stakeholder management experience.
- Proven track record in account growth, business development, cross-sell/up-sell, and opportunity creation.
- Experience managing large onsite/offshore teams across multiple programs.
- Understanding of delivery governance, risk management, quality, SLA/KPI management, and operational excellence.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Ability to act as a trusted advisor to senior banking technology and business leadership.
- Willingness to be based in Dubai, UAE.
Application Deadline
30th October 2026
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