About the Role
You will play a critical role in the planning and execution of evaluation and boarding activities related to new network implementations. Your responsibilities involve ensuring compliance with regulatory requirements and maintaining operational standards while proactively managing vendor relationships and mitigating service risks through effective evaluation processes.
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Key Accountabilities
- Support planning and execution of evaluation and boarding activities for all new networks according to the Yearly Plan.
- Ensure proper evaluation of all new networks by participating in RFP processes, design, development, and lab testing.
- Keep Network Operations up to date with regular progress reports.
- Proactively engage in negotiations with key partners as needed.
- Define, ensure effectiveness and efficiency of processes related to evaluation and boarding of new networks to minimize risks of outages and control post-boarding costs.
- Ensure compliance with regulatory, statutory, and company governance requirements.
- Define service standards and SLAs for the unit in line with business objectives.
- Coordinate and support Security Risk Assessments and associated Risk Management reviews for the Service Operations team.
- Act as Domain Risk Advisor for Service Operations in coordination with security teams.
- Evaluate VA Scan reports and collaborate with the planning team to mitigate vulnerabilities related to telecom and IT systems.
- Oversee compliance with software upgrade and patching processes for all network nodes and systems.
- Serve as the Service Operations SPOC for Internal Control Observations raised by internal audit teams.
- Provide administrative and functional support for ad-hoc and ongoing organizational audits and improvement projects concerning people, processes, and systems within the company.
Qualifications
- Minimum Bachelor’s degree in Computer, Electrical, Network Engineering, or IT (telecom equivalent acceptable).
Experience
- Minimum 10-15 years of experience in the telecommunications or hi-tech industry.
- Familiarity with ISO/TL9000 Framework.
- Knowledge of ITIL Framework.
Skills
- Proven ability to lead large transformation projects.
- Strong leadership capabilities to manage teams and groups.
- Analytical thinking and problem-solving skills.
- Decision-making abilities and teamwork cooperation.
- Strong negotiation and facilitation skills.
- Experience in managing vendors effectively.
- Proven track record in governance and financial management.
- Strong management skills in a multicultural and multinational environment.
